Negotiating SaaS Agreements: Drafting Key Contract Provisions, Protecting Customer and Vendor Interests

Recording of a 90-minute CLE webinar with Q&A

Conducted on Tuesday, August 8, 2017

Recorded event now available

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Program Materials

This CLE webinar will discuss the latest trends in drafting and negotiating Software as a Service (SaaS) agreements. The panel will discuss critical issues that should be addressed in the agreements and strategies to avoid common contracting pitfalls.


Cloud-based software applications continue to evolve, requiring corporate and technology counsel to continually renegotiate clients’ standard software license agreements to fit the new SaaS model.

Well-drafted SaaS agreements address who owns the data, who can access it, how it will be protected in the event of a data breach, and how it will be recovered in the event of system failure. Effective SaaS contracts also include a service guarantee, which outlines when the data will be made available to the customer and reasonable response times for customer complaints.

Counsel to SaaS customers and vendors must understand the key clauses that should be included in SaaS agreements and common challenges with drafting and negotiating the contracts in order to provide useful guidance to their clients.

Listen as our authoritative panel explains best practices for negotiating and drafting SaaS agreements. The panel will discuss critical provisions that should be included in the agreements and considerations for customers and vendors during contract negotiations.



  1. Drafting and negotiating key provisions in the SaaS agreement
    1. Ownership of data
    2. Access to data
    3. Data security
    4. Service level agreement
    5. Limitations and warranties
    6. Indemnification
    7. Other critical provisions
  2. Recent legal developments and business trends impacting SaaS agreements


The panel will review these and other key issues:

  • What are the key distinctions between on-site and provider-hosted software? Why does it matter from a legal standpoint?
  • How can concerns about data privacy, security, access, integrity and recovery be addressed in the SaaS contract?
  • What are some best practices for drafting SaaS agreements to ensure that SaaS services will continue to be available and supported?


Kelley C. Miller
Kelley C. Miller

Reed Smith

Ms. Miller's practice areas include cloud computing, complex federal tax controversies, state and federal...  |  Read More

Prinz, Kristie
Kristie D. Prinz

The Prinz Law Office

Ms. Prinz is a technology and life sciences IP business lawyer and the founder of The Prinz Law Office in Silicon...  |  Read More

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