Privacy Policy

Privacy Policy

Effective 12/23/19

Your privacy is important to us. This privacy policy describes what Personal Information we collect from customers, how we collect, use it, store it and disclose it. Strafford provides specialized professional information services, including continuing education for attorneys, CPAs and other business professionals in the form of live and recorded webinars, in-person seminars, and webcasts. We may collect information about you in connection with these products.

Personal Information includes your name, mailing address, telephone number, fax number, credit card information, professional license or permit number (such as your State Bar ID, CPA license, Enrolled Agent and PTIN ID) and email address. This Privacy Policy describes our practices in connection with information that we collect through the Website and Services (our Site and Services) that Strafford owns and operates.

If you submit any Personal Information relating to other people to our service providers or us in connection with our Site and Services, you represent that you have the authority to do so and permit us to use the information by this Privacy Policy.

You further represent that you are over the age of eighteen (18) years old. Younger individuals should not provide any personal Information through Strafford's Site and Services. Your use of Strafford's Website and Services constitutes your affirmative consent for Strafford to use Personal Information as described within this Privacy Policy.

If you have questions or concerns regarding this policy, you should contact Jennifer Brown, Vice President, Strafford Publications, POB 13729, 590 Dutch Valley Road NE, Atlanta, GA 30324-0729, or email privacy@straffordpub.com.

If you have questions or concerns regarding this policy, you should first contact Jennifer Brown, Vice President, Strafford Publications, PO Box 13729, 590 Dutch Valley Road NE, Atlanta, GA 30324-0729.

Types of Information Collected and How It Is Used

Email Addresses

Strafford collects email address information from you when you order a product or service, register for a webinar, enter your email address on our Site and Services, provide your email address on one of our surveys or forms, when speaking to one of our customer service representatives, or when your firm/employer gives it to us pursuant to a contractual relationship between Strafford and your firm.

Strafford collects email address information from you so that we may confirm and deliver your purchase, communicate with you regarding your order or registration, and alert you of other Strafford webinars, products, and services that may be of interest to you.

We may need to send strictly service-related emails from time to time, such as dial-in instructions or handout materials for a Strafford Service, and generally, you may not opt out of receiving these service-related communications. Strafford does not sell, rent, or otherwise release your email address to any third party, and we do not use it for any purpose other than as stated in this Privacy Policy.

Opt Out Rights

You always have the right to opt out of receiving electronic communications from Strafford. You may opt out of having promotional correspondence sent to you by contacting us via postal mail, email or telephone at Customer Service, 590 Dutch Valley Road, PO Box 13729, Atlanta, GA 30324-0729; customer.service@straffordpub.com, 1-800-926-7926 or follow the unsubscribe instructions included in every promotional email from Strafford.

We do our best to exclude from contact lists those customers who choose to opt out. However, we cannot guarantee that we will be able to identify and suppress every variation on the name, spelling, or email address.

If you would like to review, correct, update, suppress or delete Personal Information you previously provided to Strafford, please contact us:

By mail:
Personal Information Change Request
Strafford
590 Dutch Valley Rd N.E., POB 13729
Atlanta, GA 30324-0729

By email:
customer.service@straffordpub.com

By telephone:
800-926-7926 press 1 for Customer Service

In your request, please specify the Personal Information you want to review, how you want to correct or update the information, whether you wish to opt out of our promotional email or other restrictions you would like on the use of your email address. For clarity and to protect our customers, such requests will only apply to the particular name and email address that you contact us about, and we will verify your identity before making any requested changes. We will comply with your request as soon as reasonably possible.

Postal Addresses

Strafford collects postal mailing address information from you so that we may fulfill the orders you submit to us and inform you of Strafford products and services relevant to your practice and profession. You have the right to opt out of receiving postal mailings from Strafford. If you do not wish to receive postal mailings from Strafford in the future, please send an email to customer.service@straffordpub.com and be sure to include your name and mailing address.

Credit Card Information

Strafford uses your credit card information only to obtain payment for the Strafford products and services you purchase. We use third parties to provide credit card processing on our Site and Services. When you sign up for a service or order a product from Strafford, we will share your contact information and credit card details as necessary for the third party to provide this service. Our agreements with these third parties prohibit them from using your personally identifiable information for any other purpose. Our website uses encryption through secure socket layer technology (SSL) and fraud detection filters to safeguard credit card transactions. Strafford does not share your credit card information with any third parties except as described in this privacy policy.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by Strafford. We are not responsible for the privacy practices of such other sites. When you leave our site, you should read the privacy statements of every website that collects personally identifiable information. This privacy policy applies only to information collected by Strafford’s Site and Services.

Collecting Information

Our third-party service providers and we may collect Personal Information:

  • Through our Site and Services: We may collect Personal Information through Strafford’s Customer Services when you register for or inquire about a webinar, in-person seminar or webcast, view live and on-demand streaming media, make a purchase from Strafford or attend one of our seminars or webinars.
  • Offline: We may collect Personal Information from you offline, such as when you attend one of our seminars, place an order over the phone, or contact our customer service offline.
  • From Other Sources: We may receive Personal Information from other sources, such as publicly available data, joint marketing partners, and other third parties.
  • STRAFFORD DOES NOT REQUEST, COLLECT OR ACCEPT ANY SENSITIVE PERSONAL INFORMATION, SUCH AS SOCIAL SECURITY NUMBER, RACIAL OR ETHNIC ORIGIN, POLITICAL POSITIONS, RELIGIOUS BELIEFS, HEALTH MATTERS, CRIMINAL BACKGROUND, BLOOD TYPE, INCOME, AGE, CREDIT RECORDS, OR UNION MEMBERSHIP.
  • We will notify you as soon as reasonably possible of any breach that Strafford identifies in its storage or use of your Personal Information. We may contact you directly, distribute a notice by mail or email to affected parties, or conspicuously post such notification on our Site and Services.

Using or Disclosing Information

Our third-party service providers and we may use Personal Information:

  • To respond to your inquiries and fulfill your requests.
  • To send administrative, billing, change in terms, and policies information to you.
  • To complete and fulfill your purchase to process a payment, inquire about your order, or ship items to you.
  • To send you highly targeted marketing communications based on your interests and practice areas.
  • To personalize your experience on our Site and Services to tailor product offers for you.
  • For business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Site and Services, assessing user experience, monitoring our promotional campaigns, and otherwise operating Strafford’s business.

We may disclose your Personal Information:

  • To our third-party service providers who supply services such as data analysis, payment processing, order fulfillment, information technology and related infrastructure provisions, customer service, email delivery, credit card processing, auditing and other similar services.
  • To a third party involved with Strafford in a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Strafford’s business, assets, and liabilities.
  • As we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence or citizenship, (b) to comply with legal process, (c) to respond to requests from public and government authorities including those outside your country of residence or citizenship, (d) to protect our operations, (e) to enforce our Terms of Use, (f) to protect our rights, privacy, safety or property or that of you or others, (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information That We Collect

"Other Information" is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

  • Browser and device information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic data and other information that you provide to us
  • Aggregated information

Our third-party service providers and we may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of our Site and Services you are using. We use this information to ensure that our Site and Services function correctly.
  • Using cookies: Cookies are data stored directly on the computer that you are using. Cookies allow us to collect data such as browser type, time spent on our Site and Services, pages visited, language preferences, searches run, anonymous traffic data, among other non-personal information. Our service providers and we use the information for security purposes, to aid navigation, display information more quickly, and to personalize your experience while using our Services. We can recognize your computer to assist your use of our Site and Services. We also gather statistical information about the usage of our Site and Services to continually improve the design and functionality, understand how visitors and customers use our Site and Services, and to assist us with resolving questions regarding our Site and Services. Cookies further allow us to select which of our offers are most likely to appeal to you and display them while you are on our Site and Services We may also use cookies in online advertising to track responses to our advertisements.

    If you do not want information collected through cookies, you may be able to decline cookies through setting in your internet browser; however, your use of our Site and Services may not function properly. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the applicable Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

    "Do Not Track" Browser Settings: We do not use technology that recognizes "do-not-track" signals from web browsers and take no action on "do-not-track" requests.
     
  • Analytics: Third-party services, such as Google Analytics, may be used in connection with our Site and Services. Such third-party services, including Google Analytics, may use cookies and similar technologies to collect and analyze information about Services use and to report on activities and trends. Such services may also collect information regarding the use of other websites, apps, and online resources. For more information regarding Google Analytics, please go to www.google.com/policies/privacy/partners/; you can download the Google Analytics opt out browser add-on at https://tools.google.com/dlpage/gaoptout.
  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of our Site and Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our Site and Services and response rates.
  • Using Adobe Flash technology and other similar technologies: Our third-party providers and we may use such technologies to, among other things, collect and store information about your use of our Site and Services. You may adjust the settings on such technology to restrict or limit acceptance of such technology, but this may reduce or impede the functionality of some applications, including, potentially, applications used in connection with our Site and Services or our online content.
  • IP Address: Your "IP Address" is an identification number automatically assigned to the computer you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses our Site and Services, along with the time of the visit and the page(s) visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP Addresses for purposes such as monitoring use of our Site and Services, helping diagnose server problems, and administering our Site and Services.
  • From you: Information such as your location, as well as other information, such as your preferred means of communication, practice area and year of law school graduation, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of our Site and Services.
  • By aggregating information: Aggregated Personal Information does not personally identify you or any other user of our Site and Services, (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular zip code).

Using and Disclosing Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it as described in "Other Information We Collect" section above, as well as for all the purposes for which we use and disclose Personal Information.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other  Information with Personal Information, the combined information will be treated by us as Personal Information for as long as it is combined.

Third-Party Services

This Privacy Policy applies only to Strafford-owned Sites and Services. It does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which our Site and Services link. The inclusion of a link on our Site and Services does not imply our endorsement of the linked site or service.

We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, any other app developer or provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with any of Strafford's Social Media Pages.

Data Security

Strafford will take reasonable precautions to protect Personal Information in its possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. The security of your Personal Information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. We identify and assess risks to Personal Information in our business operations. We regularly inspect and evaluate our safeguards for controlling these risks. We select service providers that maintain high levels of data encryption and safeguards, and we monitor our service providers' handling of our customers' information. We continuously evaluate and adjust our security monitoring and response procedures and make appropriate changes to our businesses and operations as needed.

While we strive to use the highest commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can write to Jennifer Brown, Vice President, Strafford Publications, PO Box 13729, 590 Dutch Valley Road NE, Atlanta, GA 30324-0729.

Strafford controls and operates its Site and Services from the United States, without any intent to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Our service providers and we may store and process your Personal Information in any country where we have facilities or in which we engage service providers. By using our Site and Services, you consent to the transfer of information to countries outside of your country of residence or citizenship, including the United States, which may have different data protection rules than those of your country, subject to the provisions regarding EU General Data Protection Regulation as described below in this Privacy Policy.

Strafford will maintain and protect Personal Information about a person that is legally obtained or provided to us as described in this Privacy Policy until that person, or his/her assigns, heirs or legal representative requests that we remove that Personal Information.

Your California Privacy Rights

For California residents only. We may disclose your Personal Information to our affiliates or other related third parties for their use in marketing to you. Pursuant to California's "Shine the Light Act," California residents are permitted to request information about how we share certain categories of information with third parties for their marketing use. Please send email to privacy@straffordpub.com to request a copy of our disclosure pursuant to California law.

Your Nevada Privacy Rights

Nevada Revised Statutes Sections 603A.300-360 requires us to disclose that Nevada consumers may request that website and online service operators like Strafford not sell certain information about them–referred to in the law as “covered information.” Nevada consumers who wish to submit a request that Strafford not sell their covered information may do so by emailing privacy@straffordpub.com or calling us at 800-926-7926 so we can record the request appropriately.

EU General Data Protection Regulation

Strafford makes all commercially reasonable efforts to comply with EU GDPR, wherever we store personal information.

If you purchase and consume Strafford Services while in the European Union, on or after May 25, 2018 and to the extent that it is reasonably ascertainable that you are making such purchase or use of Strafford products in the EU:

Strafford will not use your Personal Information without your specific consent granted by your opting IN to our email marketing.

We will notify you as soon as reasonably possible of any breach of Strafford's storage of your Personal Information.

Other provisions in this Privacy Policy address the information that Strafford collects, how long we store it, and who may have access to your information. (See “Collecting Information,” “Using or Disclosing Information,” “Other Information That We Collect,” “Using and Disclosing Other Information,” and “Third-Party Services” provisions herein.)

Your opt-out rights and procedures to remove your Personal Information are elsewhere in this Privacy Policy.  (See “Opt-Out Rights” provision herein.)

Strafford will provide you with the Personal Information we have about you on your request to privacy@straffordpub.com. Strafford will respond within 30 days to your request and provide information in a portable, useable format. Strafford will verify the identity of anyone making a request of production of such data before providing the information.

We will maintain Personal Information until that person, or his/her assigns, heirs or legal representative requests that we remove that Personal Information.

You may request that Strafford remove any Personal Information that we have about you. Please send your request along with the reasons for your request to privacy@straffordpub.com. Strafford will respond to your request without undue delay, verify the identity and authority of anyone making a request, and take all reasonable steps to comply with your request within the requirements of EU GDPR Regulations.

As stated elsewhere in this Privacy Policy: STRAFFORD DOES NOT REQUEST, COLLECT OR ACCEPT ANY SENSITIVE PERSONAL INFORMATION, SUCH AS SOCIAL SECURITY NUMBER, RACIAL OR ETHNIC ORIGIN, POLITICAL POSITIONS, RELIGIOUS BELIEFS, HEALTH MATTERS, CRIMINAL BACKGROUND, BLOOD TYPE, INCOME, AGE, CREDIT RECORDS, OR UNION MEMBERSHIP.

Modifications to Privacy Policy

Strafford reserves the right to change this policy without notice. By visiting our website, you agree to accept all terms and conditions outlined in this privacy policy. Please refer to the top of this Privacy Policy for the date this Privacy Policy was most recently updated. Any updates to the Privacy Policy will be effective when we publish such update on Strafford's Site and Services. When you use Strafford's Site and Services on or after the date of such update, you agree to accept the revised Privacy Policy for Strafford's Site and Services.

California Privacy Policy

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in Strafford's Privacy Policy and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual consumer or device (“personal information”). Specifically, we have collected the following categories of personal information from customers and prospective customers within the last twelve (12) months:

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

NO

G. Geolocation data.

Physical location or movements.

NO

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from our customers and their representatives. For example, from documents that our customers provide to us to obtain services or products from Strafford.
  • Indirectly from our customers and their representatives, such as through information we collect from our customers to provide them with our services and products.
  • Directly and indirectly from activity on our website (www.straffordpub.com). For example, from submissions through our website or website usage details collected automatically.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill your request from Strafford for a service or product, such as the personal information you provide to Strafford when you order a service or product.
  • To provide you with information, products or services that you request from us.
  • To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collections.
  • To improve our website and how we present our content to you.
  • For testing, research, analysis and product development.
  • As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A:             Identifiers.
Category B:             California Customer Records personal information categories.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Service providers, such as mail or email delivery services; webinar vendor services; and credit card merchant services.
  • Third parties, if you and your representatives authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we may have shared your personal information under a contract to advertise related products and services to you. We ceased this practice on 12/15/2019.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • Sales, identifying the personal information categories that each category of recipient purchased; and
    • Business purpose disclosures, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide adequate information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with adequate detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information until we verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will either email you or deliver our written response to your account.  If you do not have an account with us, we will deliver our written response by postal mail or email, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.

Contact Information

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Jennifer Brown
Vice President

privacy@straffordpub.com

800-926-7926