Customer Service

Top Questions

What are my payment options?

We accept American Express, MasterCard, VISA and Discover, as well as checks.

How can I access/update my account information?

If you are a registered user of this site, you can access your contact information by going to the Sign In page, then clicking on your name as it appears in the top right corner of the screen. From there, you will be able to see your previous transactions, edit your information, and access your downloadables.

How do I get continuing legal education (CLE) credit for attending a live webinar?

Only registered and paid attendees will receive continuing education credits.

To obtain CLE credits you must have a paid registration and participate in the live webinar.  Watch for the letter codes that you will see while viewing the program. You will want to jot these letter codes down as your accrediting agency may require these codes as proof of course completion. After the webinar is over, each attorney must confirm their participation by completing and submitting an Attendance Affirmation/Evaluation.  A link to this will be in the Thank You email that is sent immediately following the program.  You may also request an Attendance Affirmation/Evaluation from

Provided all the above conditions have been satisfied by 5PM eastern the day of the webinar, a Certificate of Attendance will be emailed within 24 hours.

Refer to our state CLE map for specific information about your state on this format.

How can I get a copy of Strafford's current W9 (W-9) form?

A PDF of our current W9 is available by clicking here, or call Strafford Customer Service toll-free at 1-800-926-7926 (weekdays 9am to 6pm Eastern).

What is Strafford's FEIN?

Our Federal Employer Identification Number (FEIN) is 58-1592698.


9:00 AM to 6:00 PM
Eastern Time


1-800-926-7926 or


12222 Merit Drive
Suite 1340
Dallas, TX 75251-3245