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Customer Service

Top Questions

What are my payment options?

We accept American Express, MasterCard, VISA and Discover, as well as checks.

How can I access/update my account information?

If you are a registered user of this site, you can access your contact information by going to the Sign In page, then clicking on your name as it appears in the top right corner of the screen. From there, you will be able to see your previous transactions, edit your information, and access your downloadables.

How do I get continuing legal education (CLE) credit for attending a live webinar?

Only registered and paid attendees will receive continuing education credits.

To obtain CLE credits you must have a paid registration and participate in the live webinar.  Watch for the attendance prompts that you will see while viewing the program. After the webinar is over, each attorney must confirm their participation by completing and submitting an Attendance Affirmation/Evaluation.  A link to this will be displayed on the screen immediately following the program. 

Provided that you have satisfied all the conditions and your state has approved the course, a Certificate of Attendance will be emailed immediately.

Refer to our state CLE map for specific information about your state on this format.

How can I get a copy of Strafford's current W9 (W-9) form?

A PDF of our current W9 is available by clicking here, or call Strafford Customer Service toll-free at 1-800-926-7926 (weekdays 9am to 6pm Eastern).

What is Strafford's FEIN?

Our Federal Employer Identification Number (FEIN) is 58-1592698.


9:00 AM to 6:00 PM
Eastern Time


1-800-926-7926 or


12222 Merit Drive
Suite 1340
Dallas, TX 75251-3245