The Insurance Appraisal Process: Strategies for Resolving First-Party Claims Effectively and Decisively

A live 90-minute CLE video webinar with interactive Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Tuesday, July 25, 2023

1:00pm-2:30pm EDT, 10:00am-11:30am PDT

Early Registration Discount Deadline, Friday, June 30, 2023

or call 1-800-926-7926

This CLE course will guide counsel through the facially simple appraisal option for settling disputes between the policyholder and insurer over the value of a loss. Each party hires an appraiser to value the loss, and the appraisers pick an "umpire" to decide the issue if the appraisers disagree.


Counsel must not fall into the trap of thinking that the appraisal is always as simple and inexpensive as it seems. An appraisal is beneficial when approached carefully and thoughtfully with a full understanding of potential legal issues that should be addressed.

What is to be appraised is often hotly contested. The value of the loss depends on what is covered by the policy, and coverage may turn on causation. The parties may dispute whether an appraiser may determine causation or what the terms of the policy mean. Selecting a competent and qualified umpire is essential, but those standards are not defined in the policy. Policyholders may have to sue the insurer to get paid, and payment of the appraised amount does not always extinguish claims for bad faith or extracontractual liability.

In complex cases, counsel must anticipate and adequately describe how to resolve issues, such as coverage, sub-limits, division of insurable interest, etc. Counsel must know when separate appraisals are necessary and what types of experts may be required for a given loss.

Listen as this experienced panel provides insight and strategies for making appraisal productive and efficient and avoiding confusion, unnecessary disputes, and post-appraisal litigation.



  1. Demanding an appraisal: how and when (and when not)
  2. Choosing an appraiser and documenting the agreement to appraise
  3. Selecting an umpire
  4. Defining the scope of the appraisal
  5. Reporting the appraisal
  6. Enforcing or challenging the appraisal


The panel will review these and other issues:

  • Is appraisal ever available in third-party disputes?
  • Are appraisals final? Binding?
  • What is a "competent" umpire?
  • Does payment of the appraisal amount extinguish extracontractual claims?
  • Do appraisers decide coverage disputes or the meaning of policies?
  • What are the practical and tactical considerations in appraisal?
  • What is an "independent" or "disinterested" appraiser?


Hansen, Kevin D.
Kevin D. Hansen

McCormick Barstow

After spending a year as a law clerk with the California Court of Appeals, 5th District, Mr. Hansen joined McCormick...  |  Read More

Norton, Robert
Robert J. Norton, CPCU, AIC, ARe

General Adjusting Services

Mr. Norton is a court appointed umpire in multiple jurisdictions and state and federal courts. He is experienced with...  |  Read More

Phillips, Jessica
Jessica Phillips

Swift, Currie, McGhee & Hiers

Ms. Phillips has spent her entire career defending first-party property claims and third-party liability claims. She...  |  Read More

Runyon, Rob
Rob Runyon

Founding Partner
Horst Krekstein & Runyon

A founding partner at HKR, Mr. Runyon's practice concentrates on complex insurance coverage and the litigation of...  |  Read More

Attend on July 25

Early Discount (through 06/30/23)

Cannot Attend July 25?

Early Discount (through 06/30/23)

You may pre-order a recording to listen at your convenience. Recordings are available 48 hours after the webinar. Strafford will process CLE credit for one person on each recording. All formats include course handouts.

To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video