The Insurance Appraisal Process: Strategies for Resolving First-Party Claims Effectively and Decisively
Recording of a 90-minute CLE video webinar with Q&A
This CLE course will guide counsel through the facially simple appraisal option for settling disputes between the policyholder and insurer over the value of a loss. Each party hires an appraiser to value the loss, and the appraisers pick an "umpire" to decide the issue if the appraisers disagree.
Outline
- Demanding an appraisal: how and when (and when not)
- Choosing an appraiser and documenting the agreement to appraise
- Selecting an umpire
- Defining the scope of the appraisal
- Reporting the appraisal
- Enforcing or challenging the appraisal
Benefits
The panel will review these and other issues:
- Is appraisal ever available in third-party disputes?
- Are appraisals final? Binding?
- What is a "competent" umpire?
- Does payment of the appraisal amount extinguish extracontractual claims?
- Do appraisers decide coverage disputes or the meaning of policies?
- What is the scope of an appraisal?
- What is an "independent" or "disinterested" appraiser?
Faculty

Charles P. Edwards
Partner
Barnes & Thornburg
Mr. Edwards is a seasoned trial lawyer and insurance claim advocate who is co-chair of the firm’s Insurance... | Read More
Mr. Edwards is a seasoned trial lawyer and insurance claim advocate who is co-chair of the firm’s Insurance Recovery and Counseling practice. He has helped a wide range of businesses and individuals obtain hundreds of millions of dollars of insurance proceeds in his career. Mr. Edwards has secured insurance coverage for lawsuits, construction defects, natural disasters, thefts and other types of losses.
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Adrian Frank
Senior Executive Vice President
J.S. Held
Mr. Frank maintains all insurance services vendor relationships by overseeing client contract execution and compliance... | Read More
Mr. Frank maintains all insurance services vendor relationships by overseeing client contract execution and compliance for J.S. Held’s Technical Services Division. In ensuring his clients receive superior performance and consistent work product of the highest caliber, he leads all quality assurance controls by managing technical services business operations in the field and at the project level. Additionally, in this role, Mr. Frank will return to focusing more of his time on assisting clients with large complex matters and providing expert opinion for dispute resolution assignments.
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Robert J. Norton, CPCU, AIC, ARe
President
General Adjusting Services
Mr. Norton is a court appointed umpire in multiple jurisdictions and state and federal courts. He is experienced with... | Read More
Mr. Norton is a court appointed umpire in multiple jurisdictions and state and federal courts. He is experienced with commercial, residential, business income and association losses. Mr. Norton is well versed in Appraisal and is able to manage the process effectively and fairly. He has good negotiation and people skills and is very active in industry and community associations. Mr. Norton is also a qualified expert witness.
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