Security Metrics and Benchmarking

Measuring Success and Improving Effectiveness in Key Security Activities

Recording of a 100-minute webinar with Q&A

Conducted on Wednesday, October 22, 2008

Program Materials


Corporate security leaders can't manage what they can't measure. They must identify core operating activities and devise ways to measure results to make judgments about the effectiveness of the security department in protecting the company's people and assets.

No security executive can get ahead without using metrics to align the security department's performance with the company’s business goals. Senior management will quickly shoot down any funding request that lacks hard data to support it.

Smart use of security metrics is only half the battle. Only by amassing comparative benchmarks, from both within and outside the company, can security leaders make well-informed decisions about whether performance goals are being met.

Listen as our panel of veteran security professionals and advisors helps you craft a realistic, effective approach to measuring and benchmarking your security department's performance.



  1. Internal vs. External Benchmarking
    1. Internal, against three years or more of historical data
      1. Leveraging approaches such as Six Sigma, balanced scorecard
    2. External
      1. Creating own survey instrument
      2. Finding objective survey data through research
      3. Informal calling of peers
  2. Strategies With Specific Security Metrics
    1. Examples (based on each company location, if possible):
      1. Security case management metrics
        1. Total incidents by crime category, location region
      2. Crime statistics metrics
        1. Location, type, time and date of incident
        2. Used to focus patrols on higher-risk areas
      3. Metrics about cost of each security incidents
      4. Officer activity metrics
        1. Number and kind of activities per officer
        2. Used to support officer assignments, make requests for more manpower
      5. Investigations metrics
        1. Cases opened and closed
        2. Operational losses vs. recoveries
      6. Calls for service metrics
        1. Based on daily tally sheets
        2. Looking for long-term trends, evaluating need for particular services
        3. Company hotline calls
      7. Visitor metrics
        1. Numbers of visitors, how often particular facility is visited
      8. Security equipment performance metrics
        1. Frequency of outages or malfunctions
      9. Vendor metrics
        1. Used to keep vendors accountable


The panel will help jump-start your metrics and benchmarking-based management by giving new insights and fresh approaches on how you can:

  • Evaluate which of the many security activities and systems are most crucial to the company’s mission, and which can be managed with a less quantitative approach.
  • Decide how to measure those key activities and who will be responsible for reporting and assembling data.
  • Make sound business decisions and recommendations based on data, and know when you need more information.
  • Determine how to glean useful benchmarking data from other companies in your market or industry from reports or your own survey tools, without burdensome cost or labor.


John Martinicky
John Martinicky
Global Security Director
Navistar International

He has worked in corporate security at Navistar for over 25 years, where he manages 300 employees.

 |  Read More
Ben Scaglione
Ben Scaglione
Security Director
New York Presbyterian Hospital

He has more than 25 years of experience in corporate security and law enforcement and is an adjunct professor of...  |  Read More

John Lingle
John Lingle
Principal Consultant
Metrus Group

He has worked for Metrus since 1989 and in organizational consulting in the U.S. and overseas for two decades. He is...  |  Read More

David Wilkinson
David Wilkinson
The Bellwether Group

He is a founding principal of his security and disaster preparedness consulting firm and has more than 25 years of...  |  Read More

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