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SaaS, PaaS, and IaaS: Evaluating Cloud Service Agreement Models, Negotiating Key Terms, Minimizing Contract Disputes

Recording of a 90-minute CLE video webinar with Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Conducted on Tuesday, March 30, 2021

Recorded event now available

or call 1-800-926-7926

This CLE course will guide business and technology counsel in drafting contracts for cloud computing services customers. The program will focus on the key terms in these contracts and discuss how they differ from traditional software license terms. The panelist will address some of the most common mistakes attorneys make in cloud computing contracts.


Our speaker will also outline the three key cloud computing models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). He will focus on SaaS, but he will explain the issues at stake in all three and discuss how they differ and how they're similar.

The program will focus on:

  • Data privacy and security
  • Service levels and SLAs
  • Other performance objectives
  • Warranties
  • Termination and transition assistance
  • Indemnities re IP, data breach, and other issues
  • Limits of liability
  • Data ownership and control

Listen as David W. Tollen, Founder at Sycamore Legal, explains all these issues and more, along with best practices for drafting agreements for each model.



  1. Explanation of different cloud computing models (SaaS, PaaS, and IaaS) and how they impact contracts
  2. Key provisions in cloud computing services agreements: particularly the provisions listed above
  3. Best practices to mitigate risk and speed negotiations


Attendees will:

  • Learn the key clauses found in cloud computing agreements
  • Discover some of the traps for the unwary and learn to avoid typical mistakes
  • Pick up strategies for mitigating risks and reducing negotiation time
  • Preview the most commonly disputed risks arising during contract negotiations, along with strategies for managing them


Leong, Nathan
Nathan Leong

Senior Attorney, Director U.S. Health

Mr. Leong is a technology attorney and leads the legal and government affairs team for Microsoft U.S. Health & Life...  |  Read More

Overly, Michael
Michael R. Overly

Foley & Lardner

Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware...  |  Read More

Tollen, David
David W. Tollen

Sycamore Legal

Mr. Tollen is the author of the American Bar Association’s bestselling manual on technology contracts, The Tech...  |  Read More

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