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Revising Master Service Agreements: Updating Key Provisions for 2024

Focusing on Pain Points in Cybersecurity, Privacy, Brand Protection, Audit Rights, Liability Allocation and More

Recording of a 90-minute CLE video webinar with Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Conducted on Tuesday, December 19, 2023

Recorded event now available

or call 1-800-926-7926

This CLE course will guide counsel seeking to revise master service agreements (MSAs) to reflect current legal and business conditions. The panel will discuss how key provisions in MSAs can help ensure that an organization's needs and challenges are effectively addressed from both sides of the negotiating table.


As a standard tool for organizations of all sizes, an MSA helps to define an overall relationship between an organization and its vendor. An MSA helps streamline contracting when the parties anticipate a long-term relationship.

Given the expectation of a long-term relationship, an MSA requires routine review to ensure it remains compliant with current law and industry standards, as well as the evolving business environment. Counsel must review and assess changes in applicable jurisdictions' laws, particularly with respect to technology (including the increasing use of AI technology), data privacy and cybersecurity laws, as well as change in scopes of work that may require changes to the associated liability allocation.

Listen as our expert panel discusses best practices for drafting and maintaining an MSA. The panel will focus on liability allocation and exculpatory provisions and provisions most impacted by current and anticipated changes in the legal landscape.



  1. Potential pain points in the business relationship
  2. Applicable law and industry standards
  3. Confidentiality
  4. Data privacy and cybersecurity
  5. Intellectual property ownership
  6. Audits
  7. Exculpatory provisions
  8. Dispute resolution


The panel will review these and other relevant topics:

  • Designing an MSA structure that works for your organization
  • Revisiting your MSA in light of recent changes in laws
  • Assessing how scopes of work affect risk allocation


Jacobson, Julia
Julia B. Jacobson

Squire Patton Boggs

Ms. Jacobson is a partner in the Data Privacy, Cybersecurity & Digital Assets Practice. She offers practical and...  |  Read More

Kaplan, Bruce
Bruce Kaplan

Staff Attorney
Global Partners

Mr. Kaplan helps manage the company’s M&A pipeline, while advancing strategic growth objectives across...  |  Read More

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Strafford will process CLE credit for one person on each recording. All formats include course handouts.

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