Negotiating Service Level Agreement Key Terms: Scope of Work, Quality of Service, Customer and Vendor Responsibilities
Drafting Provisions that Anticipate and Address System Implementation Problems, Downtime, Data Security, Contract Exit and More
Recording of a 90-minute CLE webinar with Q&A
This CLE webinar will provide guidance to business and technology counsel for drafting and negotiating service level agreements (SLAs) between customers and software and cloud vendors that address how new technology systems will be implemented, the level of customer support to be provided, and adequate data security measures.
- Structuring SLAs
- Key provisions
- Measuring tools
- Common issues and remedies
- Special considerations for cloud SLAs
The panel will review these and other key questions:
- How can customers and vendors best mitigate risk when drafting and negotiating SLAs?
- What unique issues do customers face when negotiating and drafting SLAs for cloud services?
- What can be done when SLAs are provided by vendors as “non-negotiable”?
Michael R. Overly
Foley & Lardner
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware... | Read More
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware acquisition, development, disaster recovery, outsourcing agreements, information security agreements, e-commerce agreements, and technology use policies. He counsels clients in the areas of technology acquisition, information security, electronic commerce, and on-line law. He is the co-author of A Guide to IT Contracting: Checklists, Tools and Techniques (CRC Press, 2012).Close
Kristie D. Prinz
The Prinz Law Office
Ms. Prinz is a technology and life sciences IP business lawyer and the founder of The Prinz Law Office in Silicon... | Read More
Ms. Prinz is a technology and life sciences IP business lawyer and the founder of The Prinz Law Office in Silicon Valley. Ms. Prinz’s practice focuses on providing technical IP business advice to early stage start-ups and more established mid-market companies in the software, SaaS, technology, and health technology industries. Ms. Prinz is the author of the Silicon Valley Software Law Blog and a regular speaker on software, SaaS and technology contracting business issues. Ms. Prinz is a graduate of Vanderbilt Law School and is licensed to practice law in the states of California and Georgia.Close