Negotiating Service Level Agreement Key Terms: Scope of Work, Quality of Service, Customer and Vendor Responsibilities
Drafting Provisions that Anticipate and Address System Implementation Problems, Downtime, Data Security, Contract Exit and More
Recording of a 90-minute CLE webinar with Q&A
This CLE webinar will provide guidance to business and technology counsel for drafting and negotiating service level agreements (SLAs) between customers and software and cloud vendors that address how new technology systems will be implemented, the level of customer support to be provided, and adequate data security measures.
- Structuring SLAs
- Key provisions
- Measuring tools
- Common issues and remedies
- Special considerations for cloud SLAs
The panel will review these and other key questions:
- How can customers and vendors best mitigate risk when drafting and negotiating SLAs?
- What unique issues do customers face when negotiating and drafting SLAs for cloud services?
- What can be done when SLAs are provided by vendors as “non-negotiable”?
Michael R. Overly
Foley & Lardner
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware... | Read More
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware acquisition, development, disaster recovery, outsourcing agreements, information security agreements, e-commerce agreements, and technology use policies. He counsels clients in the areas of technology acquisition, information security, electronic commerce, and on-line law. He is the co-author of A Guide to IT Contracting: Checklists, Tools and Techniques (CRC Press, 2012).Close
Kristie D. Prinz
The Prinz Law Office
Ms. Prinz's practice focuses on representing hardware, software, software-as-a service (“SaaS”),... | Read More
Ms. Prinz's practice focuses on representing hardware, software, software-as-a service (“SaaS”), telecommunications, information technology, marketing, online advertising, biotech, medical device, medical software, health technology, Internet-based companies, and Internet-based healthcare-focused companies on a variety of domestic and international transactional matters. Her focus includes drafting and negotiating technical commercial agreements; developing standard terms of service; negotiating and drafting licensing agreements and collaborations; and advising companies generally on how to protect their intellectual property. Prior to opening her own firm, she was in the licensing group of the New York-based intellectual property firm of Pennie & Edmonds LLP in Palo Alto, CA.Close