Interested in training for your team? Click here to learn more

Negotiating SaaS Agreements: Key Contract Provisions and Protections

Data Ownership, Access, and Security; Service Level Agreements; Limitations and Warranties; Indemnification

Recording of a 90-minute CLE video webinar with Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Conducted on Thursday, January 12, 2023

Recorded event now available

or call 1-800-926-7926

This CLE webinar will discuss the latest trends in drafting and negotiating Software as a Service (SaaS) agreements. The panel will discuss critical issues in negotiations and contract provisions and offer strategies to avoid common contracting pitfalls.


Cloud-based software applications continue evolving, requiring corporate and technology counsel to renegotiate clients' standard software license agreements to fit the new SaaS model.

Well-drafted SaaS agreements address who owns the data, who can access it, protective measures in a data breach, and recovery plans in the event of system failure. Sturdy SaaS contracts also include a service guarantee, which outlines when the data will be made available to the customer and reasonable response times for customer complaints.

Counsel to SaaS customers and vendors must understand the critical clauses to include in SaaS agreements and common challenges with drafting and negotiating the contracts to provide useful guidance to their clients.

Listen as our authoritative panel explains best practices for negotiating and drafting SaaS agreements. The panel will discuss essential provisions and considerations for customers and vendors during contract negotiations.



  1. Drafting and negotiating critical provisions in the SaaS agreement
    1. Ownership of data
    2. Access to data
    3. Data security
    4. Service level agreement
    5. Limitations and warranties
    6. Indemnification
    7. Other significant provisions
  2. Recent legal developments and business trends impacting SaaS agreements


The panel will review these and other high priority issues:

  • What are the primary distinctions between on-site and provider-hosted software? Why does it matter from a legal standpoint?
  • How can concerns about data privacy, security, access, integrity, and recovery be addressed in the SaaS contract?
  • What are best practices for drafting SaaS agreements to ensure that SaaS services remain available and supported?


Gnadinger, Katherine
Katherine Gnadinger

Corporate Counsel

Ms. Gnadinger serves as Corporate Counsel at Microsoft, supporting the manufacturing industry account teams. Her...  |  Read More

McPhillips, James
James W. McPhillips

Pillsbury Winthrop Shaw Pittman

Mr. McPhillips advises a range of clients, from publicly traded Fortune 100 companies to smaller, privately held...  |  Read More

Prinz, Kristie
Kristie D. Prinz

The Prinz Law Office

Ms. Prinz is a technology and life sciences IP business lawyer and the founder of The Prinz Law Office in Silicon...  |  Read More

Access Anytime, Anywhere

Strafford will process CLE credit for one person on each recording. All formats include course handouts.

To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video