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Managed Repair Programs in Insurance: Navigating Policyholder Disputes About Scope of Work and Quality of Repairs

A live 90-minute CLE video webinar with interactive Q&A

This program is included with the Strafford CLE Pass. Click for more information.
This program is included with the Strafford All-Access Pass. Click for more information.

Tuesday, July 22, 2025

1:00pm-2:30pm EDT, 10:00am-11:30am PDT

Early Registration Discount Deadline, Friday, July 11, 2025

or call 1-800-926-7926
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This CLE webinar will discuss potential policyholder claims and insurer defenses and liability when an insurance policy or even a separate stand-alone contract gives the property insurer the exclusive right to manage repairs or restoration following a covered loss at either residential or commercial property. The panel will review breach of contract, bad faith, and negligent construction claims as well what rights policyholders may have under these programs and how to enforce them.

Description

A managed repair program or a third-party administrator program means that the company making repairs to the policyholder's property has agreed to follow a predetermined set of rules and the associated price structure of the insurer. This arrangement can create conflicts of interest and could lead to challenges and disputes over scope of work, quality of repairs, and even payment. How a policyholder could contest these issues before work is done as well as the right of insurers to proceed are complex questions.

Policyholders may also allege that contractors who are part of MRPs or TPAs may trespass on the rights and responsibilities of public adjusters when they perform inspections, investigate losses, inspect damages, determine causation, or set the value of repairs. Insurance is a highly regulated industry, and the impact of a regulatory violation would be decided on a case-by-case basis.

Listen as this experienced panel offers guidance about navigating managed repair programs or third-party administrator programs.

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Outline

  1. Insurer's right to repair
  2. Definition of managed repair/ spectrum of approaches to managed repair
  3. Disputes
    1. Unfair claims practices
    2. Unauthorized claims adjusting
    3. Breach of contract
    4. Bad faith
    5. Negligent construction

Benefits

The panel will review these and other key issues: 

  • How can a policyholder dispute the scope of repairs before they are completed through managed repair?
  • Do the contractors associated with them violate state laws in the unauthorized practice of public adjusting (UPPA)?
  • Do managed repair programs violate the Unfair Claims Practice Act?
  • If a TPA program demands the vendor(s) cut their reasonable and necessary estimated costs in order to participate in insurance carrier referral programs, then how is the insured fully compensated for their loss?

Faculty

Stephanie Corona
Stephanie Corona
Senior Lead Adjuster
ClaimsMate Adjusters

Ms. Corona is a Senior Lead Adjuster at ClaimsMate Adjusters LLC. 

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Attend on July 22

Early Discount (through 07/11/25)

Cannot Attend July 22?

Early Discount (through 07/11/25)

You may pre-order a recording to listen at your convenience. Recordings are available 48 hours after the webinar. Strafford will process CLE credit for one person on each recording. All formats include course handouts.

To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video