Drafting Service Level Agreements: Best Practices for Corporate and Technology Counsel
Structuring Key Provisions, Anticipating Common Areas of Dispute, and Streamlining Negotiations
Recording of a 90-minute CLE video webinar with Q&A
This CLE course will guide business and technology counsel on drafting service level provisions in technology agreements, with a focus on lessons from recent cases.
Outline
- Structuring service level agreements
- Key provisions
- Measuring tools
- Reporting
- Standards
- Common issues and remedies
- Lessons learned from case law
Benefits
The panel will review these and other critical questions:
- How can counsel for service providers, vendors, and customers entering SLAs best mitigate risk when drafting and negotiating the agreements?
- What are the lessons from court decisions on drafting service levels and SLAs properly?
- What are the most commonly disputed issues during contract negotiations, and what are some practical strategies for resolving them?
Faculty
Michael R. Overly
Partner
Foley & Lardner
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware... | Read More
Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware acquisition, development, disaster recovery, outsourcing agreements, information security agreements, e-commerce agreements, and technology use policies. He counsels clients in the areas of technology acquisition, information security, electronic commerce, and on-line law. He is the co-author of A Guide to IT Contracting: Checklists, Tools and Techniques (CRC Press, 2012).
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Aaron K. Tantleff
Partner
Foley & Lardner
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing,... | Read More
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing, licensing, consulting, professional services, e-commerce, manufacturing, supply, and distribution agreements, as well as product acquisitions, strategic alliances, mergers and acquisitions, and private equity investments where technology and intellectual property are of significant importance. Mr. Tantleff is a frequent speaker on technology, security, privacy and outsourcing matters and is regularly quoted in The Wall Street Journal, Reuters, Politico, Fortune, and other top-tier publications on topics such as cyberattacks, privacy law developments, and data protection, including regarding the General Data Protection Regulation and Asia Pacific Cross Border Privacy Rules. Mr. Tantleff has been retained for data protection, cybersecurity, monetization of big data/IoT programs, and data breach response, remediation and simulations by companies across all industries and sizes, domestically and abroad.
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