Drafting Service Level Agreements: Best Practices for Corporate and Technology Counsel
Structuring Key Provisions, Anticipating Common Areas of Dispute and Streamlining Negotiations
A live 90-minute CLE webinar with interactive Q&A
This CLE webinar will guide business and technology counsel on drafting service level provisions in technology agreements, with a focus on lessons from recent cases.
- Structuring service level agreements
- Key provisions
- Measuring tools
- Common issues and remedies
- Lessons learned from case law
The panel will review these and other critical questions:
- How can counsel for service providers, vendors, and customers entering SLAs best mitigate risk when drafting and negotiating the agreements?
- What are the lessons from court decisions on drafting service levels and SLAs properly?
- What are the most commonly disputed issues during contract negotiations, and what are some practical strategies for resolving them?
Aaron K. Tantleff
Foley & Lardner
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing,... | Read More
Mr. Tantleff focuses on providing legal and strategic guidance regarding information technology, outsourcing, licensing, consulting, professional services, e-commerce, manufacturing, supply, and distribution agreements, as well as product acquisitions, strategic alliances, mergers and acquisitions, and private equity investments where technology and intellectual property are of significant importance.Close
David W. Tollen
Tech Contracts Academy
Mr. Tollen is an attorney and also the founder of Tech Contracts Academy, where he trains businesspeople and lawyers to... | Read More
Mr. Tollen is an attorney and also the founder of Tech Contracts Academy, where he trains businesspeople and lawyers to draft and negotiate IT contracts. He is the author of the American Bar Association’s bestseller, The Tech Contracts Handbook: Cloud Computing Agreements, Software Licenses, and Other IT Contracts for Lawyers and Businesspeople (ABA Publishing 2015). Mr. Tollen practices law with Sycamore Legal, P.C. in San Francisco, representing buyers and sellers of information technology. And he serves as an expert witness in cases about IT contracts.Close
EVP, Chief Digital & Technology Officer
Ms. Yeung specializes in digital product strategy; product management and roadmap planning; mobile; online banking;... | Read More
Ms. Yeung specializes in digital product strategy; product management and roadmap planning; mobile; online banking; digital payments; customer-focused solutions; systems architecture; analytical problem solving; vendor management; team leadership; and SaaS.Close
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