Drafting Service Level Agreements: Best Practices for Corporate and Technology Counsel

Structuring Key Provisions, Anticipating Common Areas of Dispute, and Streamlining Negotiations

A live 90-minute CLE webinar with interactive Q&A


Tuesday, March 20, 2018

1:00pm-2:30pm EDT, 10:00am-11:30am PDT

Early Registration Discount Deadline, Friday, February 23, 2018

or call 1-800-926-7926

This CLE webinar will guide business and technology counsel on drafting service level provisions in technology agreements, with a focus on lessons from recent cases.

Description

The technology services environment is evolving—sometimes on a daily basis—and drafting service level agreements (SLAs) presents unique challenges for counsel to customers, service providers and vendors.

SLAs at their most uncomplicated address the current level of anticipated service. Well drafted and effective SLAs also outline what happens when the unanticipated occurs, relationships break down, or the parties need to make additions, deletions and modifications to the service levels.

The State of Indiana v. IBM case provides useful lessons and reminders for business counsel negotiating SLAs. The ruling demonstrates how a provider of services may avoid breaching an SLA or be held liable for failing to meet a service level via substantial performance of the contract. The case also addresses issues regarding preparing a cure notice and more.

Listen as attorney Matthew Karlyn, a partner with Foley & Lardner’s Technology Transactions & Outsourcing Practice, discusses best practices for negotiating service levels in technology agreements. Mr. Karlyn will explain how to draft these agreements in light of State of Indiana v. IBM.

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Outline

  1. Structuring service level agreements
    1. Key provisions
    2. Measuring tools
    3. Reporting
    4. Standards
    5. Common issues and remedies
  2. Lessons learned from State of Indiana v. IBM

Benefits

Mr. Karlyn will review these and other critical questions:

  • How can counsel for service providers, vendors and customers entering SLAs best mitigate risk when drafting and negotiating the agreements?
  • What are the lessons of State of Indiana v. IBM on drafting service levels and SLAs properly?
  • What are the most commonly disputed issues during contract negotiations and what are some practical strategies for resolving them?

Faculty

Karlyn, Matt
Matthew A. Karlyn

Partner
Foley & Lardner

Mr. Karlyn has extensive experience with transactions relating to outsourcing and information technology, including IT...  |  Read More

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Strafford will process CLE credit for one person on each recording. All formats include program handouts. To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video

48 hours after event

$247

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DVD

10 business days after event

$247 + $9.45 S&H