Technology Professional Services Agreements: Drafting Key Provisions, Streamlining Negotiations, Minimizing Disputes

A live 90-minute CLE webinar with interactive Q&A

Wednesday, September 13, 2017
1:00pm-2:30pm EDT, 10:00am-11:30am PDT

This CLE webinar will provide business and technology counsel with a roadmap for drafting key provisions in technology professional services agreements (PSAs). The panel will discuss key clauses that should be included in PSAs, strategies for avoiding common negotiation pitfalls, and best practices for minimizing and resolving contract disputes.


Drafting PSAs for technology projects involves significant risk because the contracts contain complex provisions granting third-party access to a company’s valuable and confidential business information.

Counsel to companies entering PSAs with vendors must have a clear understanding of the company’s business goal, services being purchased, cost of services, and timeline for performance prior to negotiating and drafting the PSA. Counsel must also understand recent trends in contracting for technology services to ensure that the PSA terms reflect current best industry practices. Focusing solely on price can be a grave mistake.

Listen as our experienced panel discusses best practices for drafting and negotiating technology PSAs. The panel will discuss key clauses that should be included in the contracts and provide strategies for avoiding common drafting pitfalls and minimizing and resolving contract disputes.


  1. Key provisions in technology PSAs
    1. Service levels
    2. Cooperation
    3. Intellectual property
    4. Acceptance testing
    5. Personnel
    6. Payment terms and fees
    7. Termination
    8. Warranties
    9. Indemnification
    10. Limitation of liability
    11. Legal compliance
    12. Confidentiality
  2. Anticipating common drafting issues and streamlining negotiations


The panel will review these and other key issues:

  • What are the key questions counsel must consider before undertaking the negotiation and drafting of a technology PSA?
  • What contract terms are most frequently included in PSAs?
  • What are the most commonly disputed issues during contract negotiations and what are effective approaches to resolve them?


Alan G. Fishel, Partner
Arent Fox, Washington, D.C.

Mr. Fishel leads the firm's Communications, Technology & Mobile group. He practices regularly in front of the FCC, and is nationally recognized for his advocacy and transactional skills. He also handles an array of transactional matters relating to technology and telecommunications-related agreements. He provides seminars to in-house counsel and attorneys regarding how to most effectively negotiate agreements.

Additional faculty to be announced.

Live Webinar

Live Webinar $297.00

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This webinar is eligible for at least 1.5 general CLE credits.

CLE credits are not available for PR.

*In KS, OH, PA, for more than 1 attendee on the connection you must contact Strafford CLE via email or call 1-800-926-7926 ext. 35 prior to the program for special instructions.


CLE On-Demand - Streaming Video

Includes recorded streaming video of full program plus PDF handouts.

On-demand is the only recorded format recognized for CLE credits in DE, IN, KS, LA, MS, NC, OH, OK, SC, TN, VA, WI.

AK, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN*, KS, KY, LA, ME, MN, MO, MT, NC, ND, NH**, NJ, NM, NV, NY, OH*, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, WV, WY (Note: Some states restrict CLE eligibility based on the age of a program. Refer to our state CLE Map for additional information.)

*Only available for attorneys admitted for more than two years. For OH CLE credits, only programs recorded within the current calendar year are eligible - contact the CLE department for verification.

**NH attendees must self-determine if a program is eligible for credit and self-report their attendance.

CLE On-Demand Video $297.00
Available 48 hours after the live event

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Includes full event recording plus handouts (available after live webinar).

Strafford is an approved provider and self-study CLE credit is available in most states.

AK, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, KY, ME, MN, MO, MT, ND, NJ, NM, NY, OR, PA, TN, TX, UT, VT, WA, WV, WY (Note: Some states restrict CLE eligibility based on the age of a program. Refer to our state CLE Map for additional information.)

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Recorded Audio Download (MP3) $297.00
Available 24 hours after the live event

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DVD (Slide Presentation with Audio) $297.00 plus $9.45 S&H
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Live Webinar & Webinar Download $394.00

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Live Webinar & Audio Download $394.00

Recorded Audio Download (MP3) Only $97.00 with Registration/MP3 Combo

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DVD (Slide Presentation with Audio) Only $97.00 with Registration/DVD Combo


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Customer Reviews

The presentation document content was very good — it touched on all important issues in an IT Professional Services Agreement.

Pamela Core

Bristol-Myers Squibb Company

The program contained good information based on solid experience.

Edward M. Dunham, Jr.

Kleinbard Bell & Brecker

The program provided good info apparently based on solid experience.

Edward. J. Dunham, Jr.

Kleinbard Bell & Brecker

This seminar was tailored to my area of practice as a lawyer in a corporate procurement department. It was informative and up-to-date on trends in contract drafting.

Jennifer S. Precise

Regions Financial

The webinar was very easy to use and I liked that the speakers were very knowledgeable.

E. Moses Vejil

Bingham Greenebaum Doll

or call 1-800-926-7926

Business Contracts and Franchise Advisory Board

Vincent R. Martorana

Assistant General Counsel


Charles (C. J.) Schoenwetter


Bowman and Brooke

Rochelle Spandorf


Davis Wright Tremaine

Craig Tractenberg


Fox Rothschild

Les Wharton

Chief Legal Officer

Coverall North America

or call 1-800-926-7926

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Strafford webinars are backed by our 100% Unconditional Money-Back Guarantee: if you are not satisfied with any of our products, simply let us know and get a full refund. For more information regarding complaints and refunds, please contact us at 1-800-926-7926 ext 10. Complaints regarding this program can be submitted via the course evaluation found in the “Thank you” e-mail at the end of the course.