Technology Professional Services Agreements: Drafting Key Provisions, Streamlining Negotiations, Minimizing Disputes

Recording of a 90-minute CLE webinar with Q&A

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Conducted on Wednesday, September 13, 2017

Recorded event now available

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Course Materials

This CLE course will provide business and technology counsel with a roadmap for drafting key provisions in technology professional services agreements (PSAs). The panel will discuss key clauses that should be included in PSAs, strategies for avoiding common negotiation pitfalls, and best practices for minimizing and resolving contract disputes.


Drafting PSAs for technology projects involves significant risk because the contracts contain complex provisions granting third-party access to a company’s valuable and confidential business information.

Counsel to companies entering PSAs with vendors must have a clear understanding of the company’s business goal, services being purchased, cost of services, and timeline for performance prior to negotiating and drafting the PSA. Counsel must also understand recent trends in contracting for technology services to ensure that the PSA terms reflect current best industry practices. Focusing solely on price can be a grave mistake.

Listen as our experienced panel discusses best practices for drafting and negotiating technology PSAs. The panel will discuss key clauses that should be included in the contracts and provide strategies for avoiding common drafting pitfalls and minimizing and resolving contract disputes.



  1. Key provisions in technology PSAs
    1. Service levels
    2. Cooperation
    3. Intellectual property
    4. Acceptance testing
    5. Personnel
    6. Payment terms and fees
    7. Termination
    8. Warranties
    9. Indemnification
    10. Limitation of liability
    11. Legal compliance
    12. Confidentiality
  2. Anticipating common drafting issues and streamlining negotiations


The panel will review these and other key issues:

  • What are the key questions counsel must consider before undertaking the negotiation and drafting of a technology PSA?
  • What contract terms are most frequently included in PSAs?
  • What are the most commonly disputed issues during contract negotiations and what are effective approaches to resolve them?


Alan G. Fishel
Alan G. Fishel

Arent Fox

Mr. Fishel leads the firm's Communications, Technology & Mobile group. He practices regularly in front of the...  |  Read More

Nicholas J. Lawson, Esq.
Nicholas J. Lawson, Esq.

Arent Fox

Mr. Lawson practices in the firm’s Intellectual Property and Communications, Technology & Mobile groups....  |  Read More

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