SaaS, PaaS, and IaaS: Evaluating Cloud Service Agreement Models, Negotiating Key Terms, Minimizing Contract Disputes

Recording of a 90-minute CLE webinar with Q&A

Conducted on Thursday, March 12, 2020

Recorded event now available

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Program Materials

This CLE webinar will guide business and technology counsel in drafting contracts for customers of cloud computing services. The program will focus on the key terms in these contracts and discuss how they differ from traditional software license terms. The panelist will address some of the most common mistakes attorneys make in cloud computing contracts.


Our speaker will also outline the three key cloud computing models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). He will focus in particular on SaaS, but he will explain the issues at stake in all three and discuss how they differ and how they're similar.

The program will focus in particular on:

  • Data privacy and security
  • Service levels and SLAs
  • Other performance objectives
  • Warranties
  • Termination and transition assistance
  • Indemnities re IP, data breach, and other issues
  • Limits of liability
  • Data ownership and control

Listen as David W. Tollen, Founder at Sycamore Legal, explains all these issues and more, along with best practices for drafting agreements for each model.



  1. Explanation of different cloud computing models (SaaS, PaaS, and IaaS) and how they impact contracts
  2. Key provisions in cloud computing services agreements: particularly the provisions listed above
  3. Best practices to mitigate risk and speed negotiations


Attendees will:

  • Learn the key clauses found in cloud computing agreements
  • Discover some of the traps for the unwary and learn to avoid typical mistakes
  • Pick up strategies for mitigating risks and reducing negotiation time
  • Preview the most commonly disputed risks arising during contract negotiations, along with strategies for managing them


Tollen, David
David W. Tollen

Sycamore Legal

Mr. Tollen is the author of the American Bar Association’s bestselling manual on technology contracts, The Tech...  |  Read More

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