SaaS, PaaS and IaaS: Evaluating Cloud Service Agreement Models, Negotiating Key Terms, Minimizing Contract Disputes

Recording of a 90-minute CLE webinar with Q&A

Conducted on Tuesday, April 17, 2018

Recorded event now available

or call 1-800-926-7926
Program Materials

This CLE webinar will guide business and technology counsel in drafting contracts for customers of cloud computing services. The panel will focus on the key terms found in these contracts and discuss how they differ from traditional software license terms. And we will discuss some of the most common mistakes attorneys make in cloud computing contracts.


The panel will also outline the three key cloud computing models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). We will focus in particular on SaaS, but we will explain the issues at stake in all three and discuss how they differ and how they’re similar.

The panel will focus in particular on:

  • Data privacy and security
  • Service levels and SLA’s
  • Other performance objectives
  • Warranties
  • Termination and transition assistance
  • Indemnities re IP, data breach, and other issues
  • Limits of liability
  • Data ownership and control

Our authoritative panel will explain all these issues and more, along with best practices for drafting agreements for each model.



  1. Explanation of different cloud computing models (SaaS, PaaS, and IaaS) and how they impact contracts
  2. Key provisions in cloud computing services agreements – particularly the provisions listed above
  3. Best practices to mitigate risk and speed negotiations


Attendees will …

  • Learn the key clauses found in cloud computing agreements
  • Discover some of the traps for the unwary and learn to avoid typical mistakes
  • Pick up strategies for mitigating risks and reducing negotiation time
  • Preview the most commonly disputed risks arising during contract negotiations, along with strategies for managing them


Overly, Michael
Michael R. Overly

Foley & Lardner

Mr. Overly focuses his practice on drafting and negotiating technology related agreements, software licenses, hardware...  |  Read More

Tollen, David
David W. Tollen

Tech Contracts Academy

Mr. Tollen is an attorney and also the founder of Tech Contracts Academy, where he trains businesspeople and lawyers to...  |  Read More

Leong, Nathan
Nathan Leong
Lead Counsel, U.S. Health & Life Sciences Legal

Mr. Leong is a technology attorney at Microsoft, where he is lead counsel for Microsoft U.S. Health & Life...  |  Read More

Other Formats
— Anytime, Anywhere

Strafford will process CLE credit for one person on each recording. All formats include program handouts. To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video