SaaS, PaaS and IaaS: Evaluating Cloud Service Agreement Models, Negotiating Key Terms, and Minimizing Contract Disputes

Recording of a 90-minute CLE webinar with Q&A


Conducted on Wednesday, April 19, 2017
Recorded event now available


This CLE webinar will provide guidance to business and technology counsel for drafting cloud computing service agreements on behalf of customers. The panel will examine the three different types of cloud computing service models—Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). The panel will focus on SaaS and the most critical issues and concerns that counsel should address during contract negotiations to effectively mitigate risk.

Description

Cloud computing services encompass three service delivery models—SaaS, PaaS and IaaS. In the SaaS model, software is provided as a service to the customer via the internet. The PaaS model gives the customer a computing platform on which to develop and run their own applications. The IaaS model allows the customer to configure the system at the processing, storage and network level.

Agreements for all cloud computing service models should address, at a minimum, performance objectives, service levels, data privacy and security, indemnification, intellectual property, limitations of liability, warranties, termination, transition assistance and data ownership.

Listen as our authoritative panel explains the differences between the three cloud computing service models, and key provisions and best practices for drafting agreements for each model.

Outline

  1. Explanation of different cloud computing services models and when each is appropriate
    1. IaaS
    2. PaaS
    3. SaaS
  2. Key provisions in cloud computing services agreements
  3. Best practices to mitigate risk

Benefits

The panel will review these and other key issues:

  • What contract terms are most important in cloud computing services agreements?
  • How can counsel for customers best mitigate risk when drafting and negotiating the agreements?
  • What are the most commonly disputed issues during contract negotiations, and what are some effective strategies for resolving them?

Faculty

Megan Smith Demicco
Kilpatrick Townsend & Stockton, Atlanta

Ms. Demicco focuses her practice on outsourcing agreements, technology licensing, and government contracting. Prior to joining the firm, she was Assistant General Counsel at the Texas Department of Information Resources where she served as the primary state attorney for Texas.gov, the state’s eGovernment portal, a public-private partnership offering more than 1,000 online services for more than 100 publicly-funded customers. 

Monique McNeill, Commercial Counsel
Novelis, Atlanta

Ms. McNeill negotiates a wide range of commercial and IT agreements including customer supply agreements, procurement contracts, technology licensing, and professional services agreements. She also regularly provides legal counsel, advice and guidance on complex commercial arrangements, global technology transactions, general corporate matters and strategic initiatives.


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Business Contracts and Franchise Advisory Board

Vincent R. Martorana

Assistant General Counsel

KPMG

Charles (C. J.) Schoenwetter

Partner

Bowman and Brooke

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Partner

Davis Wright Tremaine

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Partner

Fox Rothschild

Les Wharton

Chief Legal Officer

Coverall North America

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