SaaS, PaaS and IaaS: Evaluating Cloud Service Agreement Models, Negotiating Key Terms, and Minimizing Contract Disputes

Recording of a 90-minute CLE webinar with Q&A

Conducted on Wednesday, April 19, 2017

Recorded event now available

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Program Materials

This CLE webinar will provide guidance to business and technology counsel for drafting cloud computing service agreements on behalf of customers. The panel will examine the three different types of cloud computing service models—Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). The panel will focus on SaaS and the most critical issues and concerns that counsel should address during contract negotiations to effectively mitigate risk.


Cloud computing services encompass three service delivery models—SaaS, PaaS and IaaS. In the SaaS model, software is provided as a service to the customer via the internet. The PaaS model gives the customer a computing platform on which to develop and run their own applications. The IaaS model allows the customer to configure the system at the processing, storage and network level.

Agreements for all cloud computing service models should address, at a minimum, performance objectives, service levels, data privacy and security, indemnification, intellectual property, limitations of liability, warranties, termination, transition assistance and data ownership.

Listen as our authoritative panel explains the differences between the three cloud computing service models, and key provisions and best practices for drafting agreements for each model.



  1. Explanation of different cloud computing services models and when each is appropriate
    1. IaaS
    2. PaaS
    3. SaaS
  2. Key provisions in cloud computing services agreements
  3. Best practices to mitigate risk


The panel will review these and other key issues:

  • What contract terms are most important in cloud computing services agreements?
  • How can counsel for customers best mitigate risk when drafting and negotiating the agreements?
  • What are the most commonly disputed issues during contract negotiations, and what are some effective strategies for resolving them?


Megan Smith Demicco
Megan Smith Demicco

Kilpatrick Townsend & Stockton

Ms. Demicco focuses her practice on outsourcing agreements, technology licensing, and government...  |  Read More

Monique McNeill
Monique McNeill
Commercial Counsel

Ms. McNeill negotiates a wide range of commercial and IT agreements including customer supply agreements,...  |  Read More

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