Personal Injury Claims in the Hospitality Industry: Bringing or Defending Cases

Slip and Falls, Bed Bugs, Stolen Property, Negligent Security, Liquor Liability, Innkeeper Liability, and More

A live 90-minute CLE webinar with interactive Q&A

Wednesday, September 13, 2017
1:00pm-2:30pm EDT, 10:00am-11:30am PDT

Early Registration Discount Deadline, Friday, August 25, 2017

This CLE webinar will guide personal injury attorneys in navigating complex liability and insurance coverage in negligence actions and innkeeper liability claims against hotels, restaurants and bars. The panel will discuss plaintiff and defense perspectives on litigating or settling claims against hospitality businesses involving slip and falls, bed bugs, lost or stolen property, negligent security, liquor liability, harm caused to patrons by a third party, and more.


Hotels, restaurants and bars owe their tenants and patrons a duty to maintain their property in a reasonably safe condition and protect them from reasonably foreseeable injury or harm. This includes taking reasonable steps to protect patrons from harm caused by third parties that the hospitality business should have anticipated, which is generally known as “innkeeper liability.”

Plaintiff and defense counsel face a wide range of legal issues in personal injury cases involving hospitality businesses, including evaluating potential theories of liability, proving or defending against liability and damages, evaluating admissibility of evidence, working with experts, assessing insurance coverage, and much more.

Attorneys must have an expert understanding of common law standards of care and Daubert rules governing expert witnesses.

Listen as our authoritative panel discusses best practices for personal injury plaintiff and defense counsel for pursuing or defending claims against hotels, restaurants, and bars, from assessing claims through proving and defending damages.


  1. Assessing cases
    1. Interviewing clients
    2. Determining the extent of harm to alleged victims
    3. Reviewing insurance coverage
    4. Forum selection considerations
  2. Proving or defending against liability
    1. Theories of liability
    2. Summary judgment motions
    3. Establishing or challenging causation
    4. Common defenses
    5. Working with experts
    6. Evidentiary challenges
    7. Mediation
  3. Calculating damages
    1. Plaintiff strategies
    2. Defense strategies


The panel will review these and other key issues:

  • What are the most common types of personal injury claims lodged against hospitality businesses?
  • What are the different theories of liability that are generally pursued in innkeeper liability claims?
  • What evidentiary challenges do counsel face with personal injury claims against hospitality businesses?
  • What are some effective strategies for calculating or defending against damages in personal injury cases targeting innkeepers?


James Balmer, Founding Partner
Falsani Balmer Peterson Quinn & Beyer, Duluth, Minn.

Mr. Balmer has represented thousands of people in all kinds of litigation, including jury trials, workers’ compensation trials and hearings, social security disability hearings, and appeals in those areas. He has handled car crash, slip-and-fall, work site injuries, defective product claims, dog attack, liquor liability claims and other kinds of bodily injury matters. Mr. Balmer has lectured at various seminars, primarily in the areas of trial tactics and workers’ compensation issues.

Additional faculty to be announced.

Live Webinar

Live Webinar $147.00

Includes Early Discount Savings of $50.00 (through 08/25/17)

Add a colleague on the same connection in the same room for only $97.00 in the shopping cart or by calling customer service.

This webinar is eligible for at least 1.5 general CLE credits.

CLE credits are not available for PR.

*In KS, OH, PA, for more than 1 attendee on the connection you must contact Strafford CLE via email or call 1-800-926-7926 ext. 35 prior to the program for special instructions.


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*Only available for attorneys admitted for more than two years. For OH CLE credits, only programs recorded within the current calendar year are eligible - contact the CLE department for verification.

**NH attendees must self-determine if a program is eligible for credit and self-report their attendance.

CLE On-Demand Video $147.00
Available 48 hours after the live event

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AK, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, KY, ME, MN, MO, MT, ND, NJ, NM, NY, OR, PA, TN, TX, UT, VT, WA, WV, WY (Note: Some states restrict CLE eligibility based on the age of a program. Refer to our state CLE Map for additional information.)

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Additional copies of a recording can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 ext 10 or email to place your order.

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Available 24 hours after the live event

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DVD (Slide Presentation with Audio) $147.00 plus $9.45 S&H
Available ten business days after the live event

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Registration Plus Recorded Event

Best value!

Live Webinar & Webinar Download $224.00

Includes Special Savings of $170.00 (through 08/25/17)

Live Webinar & Audio Download $224.00

Includes Special Savings of $170.00 (through 08/25/17)

Live Webinar & DVD $224.00 plus $9.45 S&H

Includes Special Savings of $170.00 (through 08/25/17)


Strafford webinars offer several options for participation: online viewing of speaker-controlled PowerPoint presentations with audio via computer speakers or via phone; or audio only via telephone (download speaker handouts prior to the program).  Please note that our webinars do not feature videos of the presenters.

Early Registration
Discount Deadline
August 25, 2017
(5 days)

or call 1-800-926-7926

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Customer Reviews

Great content, including everyday examples, provided by each speaker.

Tim Reed

Duncan Firm

I liked the practical and specific tips.

Natalie Lyons

The Cannon Law Firm

The webinar was well-presented, interesting and informative.

Randi Saul-Olson

McKinney, Wainwright & Saul-Olson

Overall, a very good presentation. For my practice, the presentation was relevant and highly informative.

David Lawrenz

Hinkle, Hensley, Shanor & Martin

The relevance of the material and impact on the PI practice area was greatly appreciated.

Derek M. Baroumes

Baroumes & Bruen

or call 1-800-926-7926

Litigation Advisory Board

David R. Cohen


Reed Smith

Jeffrey J. Fowler


O’Melveny & Myers

Jonathan Evan Goldberg



Mark E. Goodman


Capes Sokol Goodman & Sarachan

Dean D. Hunt


Baker & Hostetler

Michael E. Lackey, Jr.


Mayer Brown

Stephen Paffrath


Greenberg Traurig

Anthony T. Pierce


Akin Gump Strauss Hauer & Feld

or call 1-800-926-7926

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