Drafting IT Master Services Agreements: Guidance for Purchaser and Vendor Counsel

Defining Project Scope and Obligations, Negotiating Pricing and Payment Terms, Interplay With Statements of Work

Recording of a 90-minute CLE webinar with Q&A

Conducted on Wednesday, August 21, 2019

Recorded event now available

or call 1-800-926-7926
Course Materials

This CLE course will provide business and technology counsel with a roadmap for drafting and negotiating information technology (IT) master services agreements (MSAs). The panel will discuss key provisions to include in the agreements and strategies for avoiding common negotiation pitfalls and resolving contract disputes.


Using IT MSAs brings efficiency and consistency to contracting for technology services. Before negotiating and drafting an MSA, counsel representing technology purchasers and suppliers must clearly understand the purchaser's business objectives, the scope of services, expected deliverables, the scope of the work, warranty and other remedies, and performance and payment obligations.

Careless drafting of MSAs or focusing solely on price during contract negotiations can be a grave mistake that leads to lost money and time, eroded goodwill, disputes, and litigation.

Listen as our expert panel discusses best practices for drafting and negotiating IT MSAs. The panel will discuss necessary clauses for the contracts, explain how they interplay with accompanying statements of work, and provide strategies for avoiding common drafting pitfalls and resolving contract disputes.



  1. Key provisions in IT MSAs
  2. Purchaser considerations
  3. Vendor considerations
  4. Anticipating common drafting issues and streamlining negotiations


The panel will review these and other highly relevant issues:

  • What are the essential questions counsel to purchasers and suppliers must first consider before undertaking the negotiation and drafting of an IT MSA?
  • What are the most frequently included contract terms in MSAs?
  • What are the most commonly disputed issues during contract negotiations, and what are practical approaches to resolve them?


Kimball, George
George Kimball

Wiggin and Dana

Mr. Kimball advises clients in a wide range of initiatives and opportunities related to outsourcing information...  |  Read More

Peterson, Brad
Brad L. Peterson

Mayer Brown

Mr. Peterson leads the firm’s Technology Transactions Practice. He has focused his practice for 20 years on...  |  Read More

Schultis, Larry
Larry Schultis

Founding Partner
Schultis Law Group

Mr. Schultis focuses on IP transactions, and has substantial experience representing both technology consumers and...  |  Read More

Access Anytime, Anywhere

Strafford will process CLE credit for one person on each recording. All formats include course handouts.

To find out which recorded format will provide the best CLE option, select your state:

CLE On-Demand Video