Drafting IT Master Services Agreements: Guidance for Purchaser and Vendor Counsel

Defining Project Scope and Obligations, Negotiating Pricing and Payment Terms, Minimizing Risks

Recording of a 90-minute CLE webinar with Q&A

Conducted on Tuesday, August 16, 2016

Recorded event now available

or call 1-800-926-7926
Program Materials

This CLE webinar will provide business and technology counsel with a roadmap for drafting and negotiating information technology (IT) master services agreements (MSAs). The panel will discuss key provisions that should be included in the agreements and strategies for avoiding common negotiation pitfalls and resolving contract disputes.


The use of MSAs brings efficiency and consistency to the process of contracting for technology services. Prior to negotiating and drafting an MSA, counsel representing technology purchasers and vendors must have a clear understanding of the purchaser’s business objective, the scope of services being purchased, expected deliverables, the scope of the warranty of the work, and a timeline for performance and payment.

Careless drafting of MSAs or focusing solely on price during contract negotiations can be a grave mistake that leads to lost money and time, disputes, and potential litigation.

Listen as our experienced panel discusses best practices for drafting and negotiating IT MSAs. The panel will discuss key clauses that should be included in the contracts and provide strategies for avoiding common drafting pitfalls and resolving contract disputes.



  1. Key provisions in IT master services agreements
  2. Purchaser considerations
  3. Vendor considerations
  4. Anticipating common drafting issues and streamlining negotiations


The panel will review these and other key issues:

  • What are the key questions counsel to purchasers and vendors must first consider before undertaking the negotiation and drafting of an IT MSA?
  • What contract terms are most frequently included in MSAs?
  • What are the most commonly disputed issues during contract negotiations and what are effective approaches to resolve them?


Gerardo M. Balboni, II
Gerardo M. Balboni, II

Krevolin & Horst

Mr. Balboni has over twenty years of corporate law experience representing companies and individuals that buy, sell,...  |  Read More

Ellen G. Ray
Ellen G. Ray
Senior Counsel

Ms. Ray has more than 25 years of experience in technology law and contract execution. ​She is responsible for the...  |  Read More

Erick H. Rock
Erick H. Rock
Senior Counsel, Legal & Regulatory
SunTrust Bank

Mr. Rock is experienced in corporate law, business transactions, and technology licensing, including outsourcing,...  |  Read More

Matthew A. Moeller
Matthew A. Moeller

The Moeller Firm

Mr. Moeller is a business transactions attorney focusing his practice on the representation of shipyards, vessel...  |  Read More

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