Customer Service

Live Webinars

What is a live webinar?

A Strafford live webinar is an interactive 30- to 110-minute conference featuring a panel of experts and offering an opportunity for interactive Q&A with the speakers.

Strafford webinars offer several options for participation. You can view the speaker-controlled PowerPoint presentations online and listen via computer speakers. Additionally, for legal programs you can listen via telephone and follow along with speaker handouts you have downloaded prior to the program.

How many people/locations can access the program online or dial into the program?

FOR CLE WEBINARS:

Each paid line gives you a single PIN to establish one web connection to view the program. PINs to gain access to the webinar are issued per line:  additional colleagues will not get a PIN as they will listen to the webinar on the same connection.

You are welcome to gather your team or staff into a room to listen together, however each person in attendance must be registered. Conferencing in other lines/locations is not allowed.  If you need additional PINs to access the program from multiple computers, please contact Strafford Customer Service via email or call toll-free at 1-800-926-7926 to purchase additional lines (available for 25% off the registration price). 

FOR CPE WEBINARS:

Each attendee must purchase his/her own connection. Each person requesting CPE processing must be registered for a line or as a colleague (even those listening in a group) and pay an additional CPE processing fee.  

To obtain CPE credits for a Strafford webinar while participating via a group, attendees must participate in the live event via a computer, affirm participation by responding to verification prompts that are displayed throughout the program, complete and submit back to Strafford a proctor form. Submission of this form is required in order for Strafford to process CPE for GROUP participation (in one room on one computer).  Please contact customer service at 1-800-926-7926 to register additional people and reference your weborder # from your receipt.

How do I access the live webinar?

A web presentation link with PIN and Meeting Room number will be provided on your order receipt and in an emailed reminder sent 24 hrs prior to the program.  We recommend that you join the webinar 15 minutes before it starts.  You will hear background music until the program begins at 1pm Eastern time. 

If you choose to listen over the phone*, you will be provided with a special toll-free phone number and PIN to access the program. (Registrants calling from outside the U.S. and Canada must use a special toll number.). 

*Due to a change in CPE requirements, telephone listening is no longer permitted if seeking CPE credits.

Caution: Your Web Access and Phone Access PIN each are valid for one connection only. If you give out your PIN to others, you will not be able to gain access to the program without registering for an additional web line or phone login (available at a discounted rate of 25% off the price of registration).

How do I access the handout materials?

Program materials are available on the program web page approximately 24 hours prior to the event.  Simply go to www.straffordpub.com and enter the date or name of your seminar in the Search for programs: box.  Click on the name of your program from the Search Results. Then click on the Presentation link found in the Program Materials box in the upper right-hand corner of the page. This will take you to a PDF that includes all of the speaker handouts.

Additionally, a link to the program materials is included in the Program Access Instructions, which are emailed from "Strafford Webinars" no later than 24 hours prior to a program. If you did not receive your access instructions or if you need to have them re-sent, please call Strafford Customer Service at 1-800-926-7926 (weekdays 9am to 6pm Eastern). Be sure to mention the title and date of the program and name of the main registrant.
 

Does my computer support Strafford live webinars?

Live webinars are supported across the majority of computers and laptops with Internet access.  Tablets and mobile devices are not currently supported.

To test your computer before the live webinar begins, please visit 

https://bsb.acms.com/check/?launcher=false

and 

http://www.beaconliveweb.com

Click on the Check System Compatibility for Participants plus box

You should see a check mark next to "Browser" "Flash player" and "Media streaming"

If there is an X next to any of these, click on the system requirements box to see what you need to have added to your computer in order to view the webinar.
For technical assistance, contact custserv@straffordpub.com

How late can I register for a webinar?

You may register any time up to the start of an event, which is 1pm Eastern time. For registrations less than 20 minutes before the program, call Strafford Customer Service toll-free at 1-800-926-7926. This will help ensure that you make the start of the program.

What should I do if my PIN is not working?

PINs to gain access to the webinar are issued per line NOT per colleague. Each PIN is valid for one web or phone connection only.  Please contact customer service at 1-800-926-7926 so we can address the problem.

Can we record a Strafford webinar?

Recording our programs is not permitted. However, Strafford makes recordings of virtually every webinar available for purchase in a variety of formats.

When does the program start in my time zone?

Strafford programs begin at 1pm Eastern time. For the start time in your area, see below.

Eastern Time 1:00pm
Central Time 12:00pm
Mountain Time 11:00am
Pacific Time 10:00am

Note: These are Daylight Savings Times (DST) during the part of the year that DST is in effect. During those times, registrants in Arizona, Hawaii, Indiana, and other areas that do not participate in DST should make adjustments accordingly.

What is your webinar cancellation/refund policy?

If you cannot attend, just let us know before the program starts. You can transfer your registration fee to another person, to a recording of the event that includes all program handouts, or to another upcoming seminar — or you can request a refund of your registration fee.

Hours

9:00 AM to 6:00 PM
Eastern Time

Phone

1-800-926-7926 or
404-881-1141

Mail

590 Dutch Valley Road
PO Box 13729
Atlanta, GA 30324-0729