Live Webinars

What is a Strafford webinar?

A Strafford webinar is a live, interactive 30- to 110-minute conference featuring a panel of experts and offering an opportunity for interactive Q&A with the speakers.

Strafford webinars offer several options for participation. You can view the speaker-controlled PowerPoint presentations online using a PC or laptop with Internet access (no downloads or plug-ins required) and listen via computer speakers or via telephone. Or you can listen via telephone only and follow along with speaker handouts you have downloaded prior to the program.

Strafford webinars provide an excellent opportunity to train your entire staff — with no lost travel time or expenses. Registration includes a single telephone line and web connection to the presentation.

Most programs offer the opportunity to earn CLE or CPE credits.

What type of equipment do I need to participate in a Strafford webinar?

No special equipment is needed — just a telephone if you want to listen to the audio only and follow along with speaker handouts you have printed out prior to the program (presentation materials are available to download 24 hours prior to the program).  Or if you choose to follow the presentation online during the live program, all you need is a PC or laptop with Internet access (no downloads or plug-ins required).  You can listen to the audio portion either from your computer speakers or via telephone.

When is the early registration discount deadline?

The early bird discount deadline is generally 4 weeks prior to a program. To find the cutoff date for a particular event, go to that program's web page and look for the Early Registration Discount Deadline in the top right corner. If no early registration box is showing, the deadline has already passed.

When is the latest I can register?

You may register any time up to the start of an event, which is 1pm Eastern time. For registrations less than 30 minutes before the program, call Strafford Customer Service toll-free at 1-800-926-7926 ext 10. This will help ensure that you make the start of the program.

When will I receive my confirmation?

When you place an order online or via telephone, you will receive an email confirmation as soon as you complete the purchase. For emailed orders, you will receive email confirmation within 24 hours.

When will I receive Program Access Instructions?

Paid orders placed via our website receive program access information immediately as part of the emailed order receipt. Bill me orders will receive access instructions as soon as payment is received by Strafford. 

In addition, Program Access Instructions, including a link to program handouts and information about our interactive Q&A session, are emailed to registrants and other designated individuals no later than 24 hours prior to a program. This email is sent from "Strafford Webinars."

To ensure that you receive these instructions, please add our email address — custserv@spb-g.com — to your address book or Internet Service Provider safe list.

If you do not receive your Program Access Instructions or if you need to have them re-sent, please email dial-in@straffordpub.com or call Strafford Customer Service toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern). Be sure to mention the title and date of the program and name of the main registrant.

Caution: Your Phone Access and Web Access PIN each are valid for one connection only. If you give out your PIN to others, you will not be able to gain access to the program without registering for an additional phone line or web login (available at a discounted rate of 25% off the price of registration).

How can I have my Program Access Instructions re-sent?

If you did not receive your access instructions or if you need to have them re-sent, please email dial-in@straffordpub.com or call Strafford Customer Service toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern). Be sure to mention the title and date of the webinar and name of the main registrant.

When will I receive program materials?

The program materials include the speaker presentation slides, any reference materials, and the continuing education forms.

Program materials are available on the program web page approximately 24 hours prior to the event.  Simply go to www.straffordpub.com and select your seminar from the Upcoming Programs list. You will find a Program Materials box in the upper right-hand corner of the page, along with links to the speaker presentation slides, any reference materials, and the continuing education forms.

In addition, a link to the program materials is included in the Program Access Instructions, which are emailed to registrants and other designated individuals no later than 24 hours prior to a program.

The email is sent from "Strafford Webinars." To ensure that you receive these instructions, please add our email address — custserv@spb-g.com — to your address book or Internet Service Provider safe list.

How do I access the program?

You will receive a web presentation link with a Conference ID or Meeting Room number provided on your receipt or emailed reminder.

If you choose to listen over the phone, you will be provided with a special toll-free phone number and PIN to access the program. (Registrants calling from outside the U.S. and Canada must use a special toll number.) You will dial in 15 minutes prior to the start time of the event and be placed on hold until the program begins at 1pm Eastern time.

Caution: Your Phone Access and Web Access PIN each are valid for one connection only. If you give out your PIN to others, you will not be able to gain access to the program without registering for an additional phone line or web login (available at a discounted rate of 25% off the price of registration).

How can I locate a specific program or event recording?

From www.straffordpub.com, type the program title or part of the title in the white search box at the top left corner of the page.

When does the program start in my time zone?

Strafford programs begin at 1pm Eastern time. For the start time in your area, see below.

Eastern Time 1:00pm
Central Time 12:00pm
Mountain Time 11:00am
Pacific Time 10:00am

Note: These are Daylight Savings Times (DST) during the part of the year that DST is in effect. During those times, registrants in Arizona, Hawaii, Indiana, and other areas that do not participate in DST should make adjustments accordingly.

How many people can access the program online or dial into the program?

Only one person should establish a web connection and/or dial-in. If you give out your Conference ID/Meeting Room number and/or Phone Access and Web Access PIN to others you will need to purchase an additional line (available for 25% off the registration price). For more information on discount pricing, please contact Strafford Customer Service via email or call toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern).

Can other offices participate in the webinar?

Each registration covers one line/web connection at your location. Conferencing in other locations is not allowed, however you may register for additional connections at a 25% discount per line. For more information on discount pricing, please contact Strafford Customer Service via email or call toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern).

Are discounts available for additional lines?

Each registration includes a single telephone line/web connection. Additional connections are available for 25% off the registration price. For more information on discount pricing, please contact Strafford Customer Service via email or call toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern).

Are special rates available for students, non-profits or governmental entities?

Nonprofit and government employees, college students and professors receive a $50 discount off the 90-minute program registration price. To request the special pricing, place your order via email customerservice@straffordpub.com or call Strafford Customer Service toll-free at 1-800-926-7926 ext. 10 (weekdays 9am to 6pm Eastern).

What is your webinar cancellation/refund policy?

If you cannot attend, just let us know before the program starts. You can transfer your registration fee to another person, to a recording of the event that includes all program handouts, or to another upcoming seminar — or you can request a refund of your registration fee.

If you are not satisfied with your Strafford webinar experience, you may request a full refund under our 100% Unconditional Money-Back Guarantee.

Can we record a Strafford program?

Recording our programs is not permitted. However, Strafford makes recordings of virtually every webinar available for purchase in a variety of formats.