Billing and Payment

What are my payment options?

We accept American Express, MasterCard, VISA and Discover, as well as checks.

What is the mailing address for checks?

Checks should be made payable to Strafford Publications and mailed to: Strafford Publications, 590 Dutch Valley Road, PO Box 13729, Atlanta, GA 30324-0729.

May I be invoiced for my order?

Yes, but please note that your order will not be processed until payment is received as described below:

For live webinars, payment must be received by the program date unless special arrangements have been made.

For CLE/CPE processing, payment must be received by 5PM the day of the program to receive a Certificate of Attendance within 24-48 hours.

For downloadable MP3s and webinar downloads, payment must be received before the files are posted to your account.

For CD/DVDs, books, binders, back issues, and special reports, payment must be received before your order will be shipped.

For newsletters, your subscription will be started when your order is received, but will be suspended if we do not receive payment within 60 days.

When will I receive my credit card receipt?

For credit card orders placed via our website, you will receive an email confirmation and credit card receipt as soon as you complete the purchase. For credit card orders placed via telephone or email, you will receive an emailed receipt by the next business day.

When will I receive my invoice?

For bill me orders placed via our website, you will receive an email confirmation and invoice as soon as you complete the order. For bill me orders placed via telephone or email, you will receive an emailed invoice by the next business day.

How can I get a copy of my credit card receipt or invoice?

If you have created a web account with Strafford and have ordered via the web, you can print a copy of your receipt from your account. Simply click on "Sign In" at the top right of the screen to access your account. Then go to the Orders section and click the Receipt or Invoice button beside the designated order. You can also email replacement@straffordpub.com or call Strafford Customer Service toll-free at 1-800-926-7926 ext. 10 (weekdays 9 am to 6 pm Eastern). If you email us, please be sure to include your contact information and mention the program name or publication title.

How quickly will my refund be processed?

Credit card refunds are processed within 1 business day of request. Check refunds are generally processed within one week of request.

What is Strafford's FEIN?

Our Federal Employer Identification Number (FEIN) is 58-1592698.

How can I get a copy of Strafford's current W9 form?

A PDF of our current W9 is available by clicking here. Or call Strafford Customer Service toll-free at 1-800-926-7926 ext. 10 (weekdays 9 am to 6 pm Eastern).