Customer Service

On-Demand

What is an On-Demand Webinar?

An On-Demand webinar is a self-paced online PowerPoint presentation taken from the live webinar and includes a PDF of the reference materials.  On-Demand streaming webinars are available on most programs 48 hours following the live program and are accessible 24 hours a day, 7 days a week. You can view on-demand programs online at your convenience. Strafford offers one year of continuous access to every On-Demand program you purchase. 

You will receive a CLE or CPE certificate upon completion. For CLE, you will receive your certificate as soon as the On-Demand webinar has been played completely as long as all requirements have been met.  For CPE, you must successfully complete the course, the quizzes and pass the final exam with a score of 70% or better. 

Each On-Demand that is purchased is available to the person listed as the attendee on the order receipt only. Additional copies of an On-Demand program can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 or email customerservice@straffordpub.com to place your order.

How do I access my CLE or CPE On-Demand Webinars?

If a "Listen" or "Watch" button is showing in your account, the program is available for immediate access. Simply click the button and play the on-demand webinar.

If not, it will be posted to your Strafford web account within 48 hours of the live program (pre-payment required).

To access the on-demand file from your account on the Strafford Website:

     •    Click on "Sign In" at the top of the home page (www.straffordpub.com
     •    Enter account holder's email address and password 
          (if needed, you will have the opportunity to set or reset your password)

The on-demand file will be listed under the heading "On-Demand Programs."

Once you reach 100% completion, you will be prompted to go to the program evaluation stage.  After completing your evaluation and providing required information, you will receive your certificate of completion provided that all requirements have been met and the webinar has been approved by your state.
 

What is a Recorded Webinar Download?

A Recorded Webinar download is a recording of the live webinar that you can download to your PC.  Recorded Webinars are available for downloading 48 hours following the live program (pre-payment required). Downloading a video file should take 30 minutes at most, depending upon the speed of your Internet connection.

On request, Strafford will provide a CLE certificate of attendance to the person listed as the attendee on the order receipt.  Additional copies of a recording can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 or email customerservice@straffordpub.com to place your order or request CLE credit.

A CPE certificate of completion is NOT available for this recorded format.

How do I access my Recorded Webinar Download?

Downloadable files are posted to your Strafford web account. 

To access the download file from your account on the Strafford website:

     •    Click on "Sign In" at the top of the home page (www.straffordpub.com)
     •    Enter the account holder's email address and password 
          (if needed, you will have the opportunity to set or reset your password)

The webinar download file will be listed under the heading "Downloadable Files."

To download, click the "Download" button (or hold down ctrl and click if on a Mac) and save the file to the computer. 

Downloading a video file should take a couple of minutes or less, depending upon the speed of your Internet connection.  You can re-download any file from the Strafford website for up to one year from the date of purchase or the program date, whichever is greater.

Webinar downloads will be available 48 hours following the live program (pre-payment required).

A CPE certificate of completion is NOT available for this recorded format.

Can recordings be shared with others?

No, the recording you purchased is for a single user only. Posting on the Internet or sharing with parties external to your company is strictly prohibited.

Additional copies of a recording can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 or email customerservice@straffordpub.com to place your order.

Hours

9:00 AM to 6:00 PM
Eastern Time

Phone

1-800-926-7926 or
1-404-881-1141

Mail

12222 Merit Drive
Suite 1340
Dallas, TX 75251-3245