{"page":{"id":3,"title":"Customer Service"},"nodes_by_slug":{"page_cs_how_help":{"id":43,"slug_internal":"page_cs_how_help","title":"How Can We Help You?"}},"faqs":[{"id":133,"slug":"what-should-i-know-about-on-demand-cle-webinars","title":"What is an On-Demand Webinar?","body":"\u003cp\u003eAn On-Demand webinar is a self-paced online PowerPoint presentation taken from the live webinar and includes a PDF of the reference materials. \u0026nbsp;On-Demand streaming webinars are available on most programs 48 hours following the live program and are accessible 24 hours a day, 7 days a week. You can view on-demand programs online at your convenience. Strafford offers one year of continuous access to every On-Demand program you purchase.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eYou will receive a CLE or CPE certificate upon completion. For CLE, you will receive your certificate as soon as the On-Demand webinar has been played completely as long as all requirements have been met.\u0026nbsp; For CPE, you must successfully complete the course, the quizzes and pass the final exam with a score of 70% or better.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eEach On-Demand that is purchased is available to the person listed as the attendee on the order receipt only. Additional copies of an On-Demand program can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 or email customerservice@straffordpub.com to place your order.\u003c/p\u003e"},{"id":134,"slug":"how-do-i-access-my-on-demand-cle-webinars","title":"How do I access my CLE or CPE On-Demand Webinars?","body":"\u003cp\u003eIf a\u0026nbsp;\u0026quot;Listen\u0026quot; or \u0026quot;Watch\u0026quot; button is showing in your account, the program is available for immediate access. Simply click the button and play the on-demand webinar.\u003c/p\u003e\n\n\n\n\u003cp\u003eIf not, it will be posted to your Strafford web account within 48\u0026nbsp;hours of the live program \u003ci\u003e\u003cspan style=\"font-size:10.0pt\"\u003e\u003cspan style=\"line-height:115%\"\u003e\u003cspan style=\"font-family:\u0026quot;Trebuchet MS\u0026quot;,\u0026quot;sans-serif\u0026quot;\"\u003e\u003cspan style=\"color:#222222\"\u003e(pre-payment required)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/i\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eTo access the on-demand file from your account on the Strafford Website:\u003c/p\u003e\n\n\n\n\u003cp\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp;\u0026bull; \u0026nbsp; \u0026nbsp;Click on \u0026quot;Sign In\u0026quot; at the top of the home page (www.straffordpub.com\u003cbr /\u003e\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp;\u0026bull;\u0026nbsp;\u0026nbsp; \u0026nbsp;Enter account holder\u0026#39;s email address and password\u0026nbsp;\u003cbr /\u003e\n\n\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; (if needed, you will have the opportunity to set or reset your password)\u003c/p\u003e\n\n\n\n\u003cp\u003eThe on-demand file will be listed under the heading \u0026quot;On-Demand Programs.\u0026quot;\u003c/p\u003e\n\n\n\n\u003cp\u003eOnce you reach 100% completion, you will be prompted to go to the program evaluation stage.\u0026nbsp; After completing your evaluation and providing required information, you will receive your certificate of completion provided that all requirements have been met and the webinar has been approved by your state.\u003cbr /\u003e\n\n\u0026nbsp;\u003c/p\u003e"},{"id":121,"slug":"can-downloadable-files-be-shared-with-others","title":"Can recordings be shared with others?","body":"\u003cp\u003eNo, the recording you purchased is for a single user only. Posting on the Internet or sharing with parties external to your company is strictly prohibited.\u003c/p\u003e\n\n\n\n\u003cp\u003eAdditional copies of a recording can be purchased at a discount. Please call Strafford Customer Service toll-free at 1-800-926-7926 or email customerservice@straffordpub.com to place your order.\u003c/p\u003e"}],"faqs_title":"On-Demand","shortcuts":{"top_questions":{"title":"Top Questions","icon":"todo","where":"list_top_10_position is not null","order":"list_top_10_position","slug":"top-questions"},"help_for_todays_programs":{"title":"Help for \u003cbr class=\"hide-mobile-tablet\"/\u003eToday's Programs","icon":"help","where":"list_help_today_position is not null","order":"list_help_today_position","slug":"help-for-todays-programs"},"live_webinars":{"title":"Live Webinars","icon":"webinars","where":"list_webinars_position is not null","order":"list_webinars_position","slug":"live-webinars"},"passes":{"title":"Annual Passes","icon":"pass","sections":["cle_passes","cpe_passes","multi_passes"],"slug":"passes"},"enterprise_packages":{"title":"Enterprise Packages","icon":"in-person","sections":"packages","slug":"enterprise-packages"},"cle_and_cpe_credits":{"title":"CLE \u0026 CPE Credits","icon":"ce-credit","where":"list_cle_position is not null or list_cpe_position is not null","order":"list_cpe_position, list_cle_position","slug":"cle-and-cpe-credits"},"on_demand":{"title":"On-Demand","icon":"on-demand","sections":"on_demand_webinars","slug":"on-demand"},"payment_options":{"title":"Payment Options","icon":"payment","sections":"billing","slug":"payment-options"},"account_info":{"title":"Account Info","icon":"account","sections":"account","slug":"account-info"}},"shortcut_selected":"on_demand"}