{"page":{"id":3,"title":"Customer Service"},"nodes_by_slug":{"page_cs_how_help":{"id":43,"slug_internal":"page_cs_how_help","title":"How Can We Help You?"}},"faqs":[{"id":25,"slug":"what-are-my-payment-options","title":"What are my payment options?","body":"\u003cp\u003eWe accept American Express, MasterCard, VISA and Discover, as well as checks.\u003c/p\u003e"},{"id":54,"slug":"how-can-i-access-update-my-account-information","title":"How can I access/update my account information?","body":"\u003cp\u003eIf you are a registered user of this site, you can access your contact information by going to the \u003ca href=\"https://www.straffordpub.com/account/session/new\"\u003eSign In\u003c/a\u003e page, then clicking on your name as it appears in the top right corner of the screen. From there, you will be able to see your previous transactions, edit your information, and access your on-demand programs.\u003c/p\u003e"},{"id":6,"slug":"how-do-i-apply-for-cle-credit-processing","title":"How do I get continuing legal education (CLE) credit for attending a live webinar?","body":"\u003cp\u003eOnly registered and paid attendees will receive continuing education credits.\u003c/p\u003e\n\n\n\n\u003cp\u003eTo obtain CLE credits you must have a paid registration and participate in the live webinar. \u0026nbsp;Watch for the attendance prompts that you will see while viewing the program. After the webinar is over, each attorney must confirm their participation by completing and submitting an Attendance Affirmation/Evaluation. \u0026nbsp;A link to this will be displayed on the screen immediately following the program.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eProvided that you have satisfied all the conditions and your state has approved the course,\u0026nbsp;a Certificate of Attendance will be emailed immediately.\u003c/p\u003e\n\n\n\n\u003cp\u003eRefer to our state CLE map for specific information about your state on this format.\u003c/p\u003e"},{"id":67,"slug":"how-can-i-get-a-copy-of-straffords-current-w9-form","title":"How can I get a copy of Strafford's current W9 (W-9) form?","body":"\u003cp\u003e\u003ca href=\"https://s3.us-east-1.amazonaws.com/assets.straffordpub.com/files/w9.pdf\"\u003eA PDF of our current W9 is available by clicking here\u003c/a\u003e,\u0026nbsp;or call Strafford Customer Service toll-free at 1-800-926-7926 (weekdays 9am to 6pm Eastern).\u003c/p\u003e"},{"id":62,"slug":"what-is-straffords-fein","title":"What is Strafford's FEIN?","body":"\u003cp\u003eOur Federal Employer Identification Number (FEIN) is 58-1592698.\u003c/p\u003e"}],"faqs_title":"Top Questions","shortcuts":{"top_questions":{"title":"Top Questions","icon":"todo","where":"list_top_10_position is not null","order":"list_top_10_position","slug":"top-questions"},"help_for_todays_programs":{"title":"Help for \u003cbr class=\"hide-mobile-tablet\"/\u003eToday's Programs","icon":"help","where":"list_help_today_position is not null","order":"list_help_today_position","slug":"help-for-todays-programs"},"live_webinars":{"title":"Live Webinars","icon":"webinars","where":"list_webinars_position is not null","order":"list_webinars_position","slug":"live-webinars"},"passes":{"title":"Annual Passes","icon":"pass","sections":["cle_passes","cpe_passes","multi_passes"],"slug":"passes"},"enterprise_packages":{"title":"Enterprise Packages","icon":"in-person","sections":"packages","slug":"enterprise-packages"},"cle_and_cpe_credits":{"title":"CLE \u0026 CPE Credits","icon":"ce-credit","where":"list_cle_position is not null or list_cpe_position is not null","order":"list_cpe_position, list_cle_position","slug":"cle-and-cpe-credits"},"on_demand":{"title":"On-Demand","icon":"on-demand","sections":"on_demand_webinars","slug":"on-demand"},"payment_options":{"title":"Payment Options","icon":"payment","sections":"billing","slug":"payment-options"},"account_info":{"title":"Account Info","icon":"account","sections":"account","slug":"account-info"}},"shortcut_selected":"top_questions"}