Undercover Surveillance in Security Policy Enforcement: Monitoring Officers and Employees

Often, it's to corporate security's advantage to send an undercover operative or use a hidden camera to investigate whether officers are following policy or employees are stealing from the company.

Those anonymous agents can be in-house security investigators, unknown security staff borrowed from another company, or representatives of a "mystery shopper" firm.

Used well, such tactics help security leaders verify the extent of a suspected problem and end it without tipping off the perpetrator. Used poorly, they can infringe on privacy rights, provide security with faulty intelligence or waste your valuable time and budget.

Listen as our expert panel of corporate security leaders and consultants tells you how to nip stealing, policy violations or other problems in the bud with undercover surveillance tactics.

Our panel includes:

Alan Zajic is principal of AWZ Security Consulting. As a corporate security leader previously, he managed covert surveillance against theft and hired “mystery shopper” services.

Derk Boss is VP of surveillance at American Casino Entertainment Properties, the owner and operator of three casinos in Las Vegas and another in Atlantic City. Derk has more than 25 years of experience in gaming industry security and is currently president of the International Asociation of Certified Surveillance Professionals.

Joe Marcello is executive vice president of national operations for Bannockburn, Ill.-based IPC International Corp., the nation’s largest provider of security services to shopping malls. In that job, he oversees provision of officers to more than 400 malls and the use of anonymous surveillance techniques in various contexts.

They'll tell you how to create an effective surveillance plan that covers elements including:

• Hidden cameras: why they're almost always successful, as long as they're used legally.
• Undercover investigations: verifying whether employees are stealing from your company or whether you have an accounting problem.
• "Mystery shopper" services: picking one that's qualified and making sure you don't pay for information you already know.
• Unrecognized faces: you have access to more people than you realize who can monitor what's happening without giving a tip-off.

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