FAQs
Live Webinars •
Online and Recorded Webinars •
Help for Today's Program •
CLE Credit •
CPE Credit •
IRS Credit •
Publications •
Group Subscriptions •
Manage Your Account •
Billing and Payment •
Our Guarantee
Live Webinars
- Are discounts available for multiple event packages?
- What is a Strafford webinar?
- What type of equipment do I need to participate in a Strafford webinar?
- When is the early registration discount deadline?
- When is the latest I can register?
- When will I receive my confirmation?
- When will I receive Program Access Instructions?
- How can I have my Program Access Instructions re-sent?
- When will I receive program materials?
- How do I access the program?
- How can I locate a specific program or event recording?
- When does the program start in my time zone?
- How many people can access the program online or dial into the program?
- Can other offices participate in the webinar?
- Are discounts available for additional lines?
- Are special rates available for students, non-profits or governmental entities?
- What is your webinar cancellation/refund policy?
- Can we record a Strafford program?
Online and Recorded Webinars
- What should I know about Online CLE/Webinars?
- How do I access my Online CLE/Webinars?
- Which recorded formats are available for Strafford programs?
- What should I know about MP3 Downloads?
- What should I know about Webinar Downloads?
- How do I access my MP3 or Webinar downloadable files?
- Can downloadable files be shared with others?
- What if I have trouble downloading or playing my MP3 or Webinar file?
- What should I know about CDs and DVDs?
- Does the program recording contain the speaker handouts?
- How quickly will my CD or DVD be shipped?
- Can my CD/DVD or publication order be shipped overnight?
- What if I have trouble playing my Online CLE webinar?
Help for Today's Program
CLE Credit
- How many CLE credits will I earn by participating in a webinar?
- Which states accredit CLE for Strafford webinars?
- When should I apply for CLE credit processing?
- How do I apply for CLE credit processing?
- How long will it take to receive confirmation of my CLE credits?
- Can I apply for CLE credit on my own?
CPE Credit
- How many CPE credits will I earn by participating in a webinar?
- Why is there a separate charge for CPE credit processing?
- Who accredits CPE for Strafford webinars and teleconferences?
- When should I sign-up for CPE credit processing?
- How do I apply for CPE credit processing?
- When will I receive my CPE certificate?
IRS Credit
Publications
- When will my subscription start?
- How can I get a replacement issue?
- How can I get permission to copy an item from a publication?
- Can my subscription be delivered electronically?
- Is there a discount if I subscribe or renew for two years?
- Do you offer multiple copy discounts/site licenses?
- What is your subscription cancellation/refund policy?