FAQs
Webinars and Teleconferences •
Help for Today's Program •
CLE Credit •
CPE Credit •
Publications •
Group Subscriptions •
Manage Your Account •
Billing and Payment •
Our Guarantee
Webinars and Teleconferences
- What is a Strafford webinar?
- What type of equipment do I need to participate in a Strafford webinar?
- Is there a separate registration fee for each person attending?
- Is CLE/CPE included in the registration fee?
- When is the early registration discount deadline?
- When is the latest I can register?
- When will I receive my confirmation?
- When will I receive dial-in/web access instructions?
- How can I have my dial-in instructions/web access re-sent?
- When will I receive program handouts?
- How do I access the program?
- How can I locate a specific program or event recording?
- When does the program start in my time zone?
- How many people can access the program online or dial into the program?
- Can other offices participate in the webinar?
- Are discounts available for additional lines?
- Are discounts available for multiple event packages?
- Are special rates available for students, non-profits or governmental entities?
- What is your webinar cancellation/refund policy?
- Can we record a Strafford program?
- Which recorded formats are available for Strafford programs?
- What should I know about MP3 Downloads?
- What should I know about Webinar Downloads?
- How do I access my MP3 or Webinar downloadable files?
- Can downloadable files be shared with others?
- What if I have trouble downloading or playing my MP3 or Webinar file?
- What should I know about CDs and DVDs?
- Does the program recording contain the speaker handouts?
- How quickly will my CD or DVD be shipped?
- Can my CD/DVD or publication order be shipped overnight?
Help for Today's Program
CLE Credit
- How many CLE credits will I earn by participating in a webinar?
- Why is there a separate charge for CLE credit processing?
- Which states accredit CLE for Strafford webinars and teleconferences?
- When should I sign-up for CLE credit processing?
- How do I apply for CLE credit processing?
- How long will it take to receive confirmation of my CLE credits?
CPE Credit
- How many CPE credits will I earn by participating in a webinar?
- Why is there a separate charge for CPE credit processing?
- Who accredits CPE for Strafford webinars and teleconferences?
- When should I sign-up for CPE credit processing?
- How do I apply for CPE credit processing?
- When will I receive my CPE certificate?
Publications
- When will my subscription start?
- How can I get a replacement issue?
- How can I get permission to copy an item from a publication?
- Can my subscription be delivered electronically?
- Is there a discount if I subscribe or renew for two years?
- Do you offer multiple copy discounts/site licenses?
- What is your subscription cancellation/refund policy?